Learning & Event Technology Specialist I, Technology Experience & Community

Boston University • Boston, MA

2d • Onsite

About The Position

This role is within the Learning & Event Technology Services (LETS) group at Boston University Information Services & Technology (IS&T). The Learning & Event Technology Specialist I will operate, install, maintain, repair, and troubleshoot a wide variety of AV/IT technology. They will provide intermediate-level support for classrooms, meetings, and events across all BU campuses. This position requires independent judgment to prioritize requests, attend complex service calls with senior specialists to build skills, and train clients and student workers on classroom technology. It is a high visibility role with daily client interactions, demanding excellent interpersonal communication and customer service skills to deliver a best-in-class client experience. This position is onsite and may require occasional evening, weekend, and/or holiday hours, including on-call hours outside the standard schedule.

Requirements

• 1+ years of experience working with AV/IT technology in a support role (fellowships or a targeted AV/IT training program may count).
• High school diploma or equivalent required.
• Operation and troubleshooting of AV/IT systems in classrooms, meetings, and live events.
• Valid driver's license strongly preferred.
• Ability to lift moderately heavy equipment (up to 75 pounds).

Nice To Haves

• Bachelor's degree preferred.
• AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification.
• Familiarity with remote assistance tools (e.g., Bomgar) and enterprise management software (e.g., Crestron Fusion).
• Working knowledge of media management systems such as Kaltura.
• Experience supporting Windows and macOS hardware and software, desktop applications, peripherals, and mobile devices.
• Awareness of ADA/Section 508 accessibility concepts for live events and classroom.
• Ability to work productively in cross-functional and matrix-reporting teams, as well as independently, exhibiting sound decision-making in fast-changing situations.
• Working knowledge of video streaming platforms, network delivery methods, and streaming protocols.
• Experience with ticketing systems (e.g., ServiceNow).

Responsibilities

• Operate, install, maintain, repair, and troubleshoot a wide variety of established and emerging AV/IT technology.
• Provide intermediate-level support for classrooms, meetings, and events across all BU campuses.
• Use independent judgment to prioritize incoming requests.
• Attend complex service calls alongside Level II, III, and Senior technology specialists to build skills.
• Help train clients and student workers on classroom technology.
• Follow established business processes and procedures.
• Work within our ticketing system, and keep accurate records of incidents and requests while working in the field.
• Support for audience response, digital signage, projection systems, AV/IT control and switching equipment, audio amplifiers and mixers, lecture capture, and video recording and production equipment.
• Full live meeting and event support, livestreams, and fully virtual events.

Benefits

• Generous time off
• Paid intersession break
• 13 paid holidays
• University-funded retirement plan with full vesting after 2 years of eligible service
• Competitive tuition assistance program for yourself and family members
• Discounted MBTA pass and additional commuting options
• Programs and classes at little or no cost, including workshops and personal counseling
• Access to discounts or free admission to various city art/cultural institutes around Boston
• Public Service Loan Forgiveness
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED