Learning & Enablement Manager
About The Position
As a Manager on the Findhelp Learning & Enablement (L&E) team, you’ll be responsible for designing, leading, and scaling customer education programs to drive product adoption, user success, and partner engagement. In this role, you'll leverage your proven skills as a classroom instructor, instructional designer, and content creator to support a variety of learning needs for both internal and external stakeholders. The Manager will work closely with others on the L&E team to lead the creation of multi-format training content and build sustainable learning infrastructure. This individual will work cross-functionally with teams like Customer Success, Research & Development, and Marketing. Responsibilities will span from initial needs analysis to final training delivery and outcomes evaluation, with a focus on supporting Findhelp’s business goals. Ultimately, this role will provide critical support to Findhelp’s users as they learn how to use our platform and/or new solutions that we’re offering.
Requirements
- BA/BS degree or equivalent
- 5+ years related experience working in Learning and Development
- 5+ years of experience with designing, developing, and delivering various types of L&D or adult learning solutions for an organization and/or client base
- L&D professional skilled in instructional design principles and aware of current trends
- Experience with adult learning techniques and best practices
- Skilled in leveraging a variety of training methods and modalities (mentoring, coaching, blended learning, simulations, workshops, digital platforms) to support diverse stakeholder audiences
- Experienced in, or willing to learn, eLearning tools; Adobe Captivate preferred
- Strong project and program management capabilities, with experience leading multiple high-impact initiatives across cross-functional teams
Nice To Haves
- specific experience in product, leadership, and sales training experience a plus
- Prefer familiarity with the following platforms; Google Suite, Adobe Captivate, Wistia, etc.
Responsibilities
- Own the execution of training programs for both internal teams and external users, with a focus on company vision, product adoption, customer success and enablement initiatives.
- Design, develop, and deliver a variety of multi-format training content, including instructor-led training (virtual and in-person), on-demand videos, e-learning modules, and written documentation.
- Collaborate with CS, R&D, and Marketing to align training and priorities with business goals, including new product launches.
- Support initiatives related to go-to-market strategy and implementation efforts for new products and services, ensuring consistent messaging and a unified understanding of new features and value propositions across all customer-facing teams.
- Measure the impact of training programs through key performance metrics and apply strategic foresight by using effective user education to prepare for and resolve future challenges.
- Manage and optimize knowledge base platforms, leveraging data to provide technical support to ensure a seamless and reliable user experience for all learners.
Benefits
- 401k & equity grants
- Free food and onsite gym at our Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
- Dog-friendly office in Austin HQ
- 24/7 access to telemedicine and counseling
- Book Purchasing Program
- Leadership Development Training
- Paid Volunteering Time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
