Learning & Enablement Consultant

Toolio • Brooklyn, NY

2d • Remote

About The Position

Toolio is expanding, and we are seeking a Learning & Enablement Consultant who has a strong planning background and understands the workflows needed to be successful. We want someone who connects dots, asks why things work the way they do, and genuinely likes understanding how a system fits together. You will contribute directly to the content, help articles, and webinars that support the full customer journey. This is an execution-focused role for someone who cares as much about why a customer should use a feature as how to click through it. Every training you help build should end with a customer who can answer: how do I apply this to my business tomorrow? You'll work closely with customer success and product to make sure customers walk away confident and capable. This is a strong fit for someone who wants to build the discipline of customer education at a growing SaaS company, with real ownership over the materials and programs that shape how thousands of users experience the product.

Requirements

• Experience in Retail Planning or Merchandising with a strong grasp of Open-to-Buy, Assortment Planning, and Allocation concepts.
• Confident presenting planning or merchandising concepts to stakeholders at all levels and can tailor your message to each audience.
• Passionate about the changing retail landscape and realize the role that technology plays in helping retailers succeed in the future state of retail
• Believe that spreadsheets are a thing of the past, and planning and merchandising deserve better tools and technology to help them make faster, data-driven decisions
• Want the ability to leverage your planning and merchandising knowledge in a new and exciting that will allow you to help other retailers succeed
• Appetite to work in a fast-paced startup environment and wear multiple hats.
• Comfortable moving quickly, wearing multiple hats, and embracing a role that extends far beyond traditional retail planning responsibilities.
• Comfortable building and maintaining structured content: training decks, help articles, certification materials, and webinar programs, and keeping them current as the product changes.
• A strong cross-functional collaborator who partners naturally with Solution Consulting, Customer Success, Sales, and Product.

Nice To Haves

• Familiarity with merchandising techstacks and integrations like (Blue Yonder/JDA, O9, Netsuite, Snowflake, Shopify) is a big plus.

Responsibilities

• Deliver live and recorded training for customers, partners, and internal teams; maintain Toolio Academy courses, assessments, and certifications.
• Contribute to and help maintain the centralized training content library, help center articles, and webinar materials.
• Update training content to reflect new features and best practices.
• Stay engaged with live customers post-implementation, serving as a second chair or delivering targeted training.
• Observe how training lands in practice, identify where confusion or gaps show up, and feed those insights back into the content library and help center.
• Support internal training sessions for Solution Consulting, Customer Success, Sales, and Support so the field is trained on new features.
• Gather feedback from customers and internal teams, and route it into the training content and help center review process.
• Support pre-release testing of new features against training materials, help articles, and Academy content.
• Help track core enablement metrics, including training completion, session satisfaction, and post-training feature adoption, to show what's working and what needs to evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed