Learning Effectiveness & Capability Impact, Director
About The Position
The Learning Effectiveness & Impact Director drives the measurement and impact agenda across Pfizer’s commercial learning portfolio. The role partners with training, enablement, and commercial leaders to define success measures for programs based on learning objectives and business value drivers, maintain a consistent impact methodology and metric standard, and lead studies that assess learning’s effects on behavior and business outcomes. The Director presents evidence and integrated scorecards to senior leadership, translating learning-impact data into actionable insights that guide program optimization, portfolio priorities, and investment decisions. The role works closely with the Team Lead and cross-functionally with commercial leaders, business analytics, commercial effectiveness, and digital partners to connect training measures with existing business analytics, including product and role goals, KPIs, and customer measures. It also builds the measurement practice through standards, instruments, and development of analytical talent. The position is hybrid, with 2–3 days onsite per week at a U.S. Commercial Pfizer site, and requires approximately 10–20% travel.
Requirements
- Bachelor’s degree (BA/BS) required.
- At least 8 years of experience in sales, training, commercial analytics, performance management, program evaluation, or a combination of related experiences.
- Experience in data analysis, statistical models, and testing methodologies.
- Command of evaluation methodology, including study design, causal inference, and evidence hierarchies, and ability to translate findings into actionable insight.
- Experience translating commercial strategy into analytical plans and creating frameworks and systems to support, drive, and measure success.
- Executive presence and ability to influence senior stakeholders internally and externally.
- Strong interpersonal skills and a track record of building partnerships across functions and stakeholder levels.
- Outstanding presentation, facilitation, and writing skills.
- Permanent U.S. work authorization is required; U.S. work visa sponsorship is not available.
Nice To Haves
- Master’s degree.
- Experience with Pfizer learning platforms, data, and the broader commercial ecosystem.
- Experience with business measures for brands and customer-facing colleagues.
- Commercial pharmaceutical or field-force measurement experience.
- Experience establishing or scaling a measurement function.
- A breadth of diverse matrixed leadership experiences.
Responsibilities
- Drive the design and implementation of training measurement strategy across the learning portfolio, using standard and novel analytics for content performance, field and launch readiness, upskilling, and bench-strength insight.
- Shape and uphold portfolio-wide impact methodology and metric definitions, including readiness, scoring, and how impact is proven.
- Lead behavior- and business-level study designs for priority programs, partnering with the Learning Impact Analyst on execution.
- Partner with the Learning Architecture Lead to define success measures for initiatives and validate correlations between learning, competency attainment, and business outcomes.
- Present the evidence narrative and integrated scorecard to senior leadership, providing actionable recommendations for program optimization and investment.
- Represent measurement in planning and prioritization conversations so evidence informs the portfolio, with coverage priorities developed collaboratively as the work progresses.
- Build the measurement practice through standards, instruments, and development of analytical talent.
- Influence and collaborate with peers, develop and coach others, and oversee and guide colleagues’ work to achieve meaningful outcomes and business impact.
- Work cross-functionally with commercial leaders, business analytics, commercial effectiveness, and digital partners to connect training measures to existing business analytics.
- Translate complex learning-impact data into clear insights that support pull-through opportunities and aligned business revenue targets.
Benefits
- 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
- Paid vacation, holiday, and personal days.
- Paid caregiver/parental and medical leave.
- Medical, prescription drug, dental, and vision coverage.
- Eligibility to participate in Pfizer’s Global Performance Plan, with a bonus target of 20% of base salary.
- Eligibility to participate in a share-based long-term incentive program.
- Relocation assistance may be available based on business needs and/or eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Director
