Learning & Development Specialist

Entrust Disability Services Inc•Calgary, AB

8d•Hybrid

About The Position

We are Entrust. The Entrust Difference Starts with our People, our Entrusters. Help shape the future of our workforce by creating learning experiences employees will never forget. We are looking for a Learning and Development Specialist to fill a one-year temporary full-time position in our Calgary office. You will play a key role in driving the success of our teams through impactful New Hire onboarding and Learning & Development initiatives. This position is responsible for designing, implementing, delivering, and coordinating comprehensive training programs that support employee growth, performance, and engagement across the organization. This hybrid role offers the flexibility to work from home while staying available for on-site needs. Although core hours are Monday to Friday, additional hours and on-call responsibilities may be required to support your team effectively. At Entrust, our mission is to empower the individuals we serve while fostering a culture of continuous learning and growth. We are committed to creating a trust-based, high-performance, and results-driven environment. We believe that our success hinges on the continuous development of our Entrusters. Join us in transforming specialized care for individuals with complex developmental disabilities across North America.

Requirements

3+ years of L&D experience, thriving in both in-person and virtual settings.
Diploma or equivalent in education, HR, communications, or related fields.
Skilled at leading diverse groups and adapting to unique learning styles.
Detail-driven, with a knack for tracking certifications and maintaining impeccable records.
Proficient with LMS, Microsoft Office, and digital tools; UKG and Salesforce experience is a bonus.
Knowledgeable in adult learning theories, instructional design, and creative methods like gamification.
Expert at juggling multiple projects and deadlines in a fast-paced environment.
Exceptional communicator, committed to accessibility and plain language.
Proactive, resilient, and ready to pivot when priorities shift.
Courteous, reliable, and effective in diverse teams.
Comfortable working across Alberta, with a valid Class 5 driver’s license and your own personal vehicle.
Police Information Check with Vulnerable Sector (obtained within the last 3 months).
Child & Youth Intervention Record Check (obtained within the last 3 months).

Nice To Haves

Background in disability services, healthcare, or social services is a plus.

Responsibilities

Lead and energize onboarding sessions, ensuring every new Entruster starts strong and certified.
Orchestrate seamless training logistics, from room setup to communications, for impactful learning experiences.
Track progress, send motivating reminders, and support new hires to finish their learning journeys.
Keep training documentation flawless and audit-ready, ensuring Entrust stays ahead of requirements.
Take charge of Entrust Academy, managing courses, enrollments, and troubleshooting with expertise.
Facilitate CPI certification and develop engaging, accessible training content for all learners.
Lead the launch of key training initiatives and support specialized learning logistics.
Connect with stakeholders, answer training questions, and maintain organized L&D resources.
Introduce microlearning, gamification, and interactive tools to boost engagement and retention.
Gather feedback, analyze data, and recommend enhancements to keep Entrust’s learning programs at the cutting edge.