Learning & Development Specialist

Wasatch Peaks Federal Credit Union•Ogden, UT

4d•Onsite

About The Position

Wasatch Peaks Credit Union is looking for a Learning & Development Specialist who will support the design, development, and delivery of training programs that strengthen employee knowledge, operational performance, and member service excellence. If you are passionate about helping others learn, and about the mission of credit unions, this could be a great fit.

Requirements

1-3 years of similar or related experience
The ability to motivate, influence, and train employees effectively
Build strong relationships with others
Excellent verbal and written communication skills
Operating and training others on computer systems (ex. Microsoft Suite)
Maintain confidentiality and foster trust in relationships
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel, and crouch occasionally
Ability to lift or push up to 10 pounds consistently

Responsibilities

Develop training materials including presentations, e-learning modules, job aids, and operational guides
Create procedures, checklists, and reference resources that support employee performance
Continuously update training content to reflect process changes, compliance updates, and operational best practices
Facilitate instructor-led and on-the-job training for new hire Tellers and Member Service Center Agents
Deliver operational training on topics including New Accounts, Wire Transfers, Business Accounts, Trust Accounts, IRAs, and aspects of lending
Lead group learning sessions and create engaging simulations and learning experiences
Conduct one-on-one employee development assessments and provide advancement training
Maintain a strong understanding of credit union products and services
Develop training programs that help employees identify member needs and recommend appropriate products and services
Teach relationship-based sales and cross-selling techniques that strengthen member relationships
Create conversation guides and training scenarios that build employee confidence in discussing financial solutions
Support product education initiatives to ensure employees can effectively position credit union products and services
Maintain operational workflows, process documentation, and standard operating procedures that support employee performance and regulatory compliance
Assist with the rollout of new products, services, and system updates by developing supporting training and operational documentation
Maintain training content within the Learning Management System (LMS)
Track participation, completion, and performance metrics in the LMS
Assist in developing multimedia learning resources including videos, interactive modules, and digital learning tools