Learning & Development Specialist

CXtec Inc.•Syracuse, NY

12h•$70,000 - $85,000•Onsite

About The Position

For more than 45 years, CXtec has been helping organizations maximize value in their IT investments. We are the largest secondary market network hardware provider in North America. Today, we remain focused on providing creative lifecycle management solutions for organizations of all sizes, all over the world. We are seeking a Learning & Development (L&D) Specialist to design, deliver, and continuously enhance learning programs that support employee readiness, strengthen sales effectiveness, and promote career development across the organization. In this role, you will apply expertise in instructional design, sales enablement, and subject-matter development to create structured, impactful learning experiences. Your work will directly contribute to building employee capability, supporting performance excellence, and reinforcing a culture of continuous learning and professional growth. If you are committed to developing others, experienced in creating scalable learning solutions, and motivated by advancing organizational capability, this role offers an opportunity to make a meaningful and lasting impact. Final compensation will be determined based on a variety of factors including geographic location, skills, relevant education, experience, certifications, and overall alignment with business and organizational needs.

Requirements

BA/BS in Education, Business, Human Resources, Organizational Development or related field; relevant certifications welcomed.
3+ years in L&D, Sales Enablement or Sales Training experience within B2B environments.
Proficiency with instructional design models (ADDIE) and evaluation (Kirkpatrick).
Strong facilitation skills (virtual and in-person) with engaging, outcome-oriented delivery.
Excellent writing skills for microlearning, facilitator guides and job aids.
Strong organizational and time-management skills; proven ability to meet deadlines.
Exhibit independent judgment to plan, organize and prioritize workload.
Proficient in MS Office.

Nice To Haves

Background in technology sales or lifecycle services a plus.
Certification or practical fluency in one or more sales methodologies a plus. (LEAD Above, SPIN, MEDDICC, Challenger, Sandler).
Experience integrating training with CRM and enablement stacks (e.g., Salesforce, HubSpot, Sales LinkedIn Navigator, ZoomInfo, major LMS).

Responsibilities

Build role-based learning paths for all departments, incorporate product, industry and process training.
Design and deliver blended learning programs including virtual ILT, e-learning, microlearning and job aids.
Lead new-hire sales onboarding and ongoing enablement training.
Translate GTM (Go-to-Market) priorities into actionable skills and behaviors that drive revenue outcomes.
Reinforce sales methodology (LEAD Above) through practice and coaching.
Partner with Sales Ops/RevOps to embed learning into CRM workflows.
Develop new manager training program.
Develop leadership competency models and coaching pathways.
Support internal trainer (SME-driven) program development.
Maintain structured enablement content libraries and version control.
Support development initiatives that strengthen leadership capability and internal bench strength.
Build and maintain career pathways, ladders, competencies and high-potential (HiPo) development programs.
Equip front-line managers with coaching frameworks, observation rubrics, and 1:1 templates; deliver “coach the coach” sessions.
Facilitate community of practice for managers to share best practices and calibrate performance standards.
Build and maintain an enablement content library (playbooks, talk tracks, scenarios, demos) with clear version control and sunset rules.
Leverage platforms such as LMS, content management and learning analytics tools.
Conduct departmental and organizational training needs analysis (ongoing).
Define training KPIs and evaluate learning effectiveness and business impact.
Solicit feedback and conduct evaluation programs to ensure that the training provided has the desired effect on the individual and business outcomes.
Work cross-functionally with department leaders to ensure training meets business needs.
Develop and maintain compliance training and enterprise learning requirement calendar.