Learning & Development Partner

State of Oklahoma • Oklahoma City, OK

5d • Hybrid

About The Position

The Learning & Development Partner collaborates with agency leaders to assess, design and deliver training programs that enhance employee knowledge, skills and abilities. This role ensures learning initiatives align with agency goals, regulatory requirements, and best practices in adult learning while continuously evaluating and improving training effectiveness. In partnership with agency leadership and a focus on building strong relationships, the Learning Partner gathers knowledge from the agency, simplifies it, packages it and delivers it accurately and efficiently in right-sized solutions. Our relevant programs, learning experiences and resources empower people to confidently apply what they learn in their daily work.

Requirements

• Knowledge of adult learning principles, instructional design models (e.g., ADDIE, SAM), and training methodologies.
• Knowledge of learning technology, including learning management systems (LMS), virtual training platforms, and e-learning development tools.
• Knowledge of stakeholder engagement and change management strategies to drive learning adoption.
• Knowledge of project management principles and techniques for planning, executing, and evaluating training initiatives.
• Knowledge of best practices in technical writing, knowledge management, and content development for diverse learning audiences.
• Knowledge of facilitation techniques for creating a safe, challenging learning environment
• Skills in conducting training needs assessments.
• Skills in designing, developing, and implementing engaging learning solutions across multiple modalities (instructor-led, virtual, e-learning, blended learning, etc.).
• Skills in communicating clearly and concisely in written and verbal formats.
• Skills in facilitating meetings and training sessions with small or large audiences, with clear and effective communication, adapting to various learning styles.
• Skills in collaborating with subject matter experts (SMEs) to gather, simplify and package complex information into digestible learning materials.
• Skills in managing multiple projects simultaneously while maintaining alignment with L&D, stakeholder and agency goals and deadlines.
• Skills in utilizing technology to create and enhance training experiences including authoring tools, video editing, and interactive learning platforms.
• Skills in evaluating training programs using qualitative and quantitative data to measure effectiveness and make data-driven improvements.
• Skills in writing clear, concise, and accurate training documentation, guides, and resources.
• Abilities to build and maintain strong relationships with leaders and employees across the agency to ensure training alignment with agency, division stakeholders and learner needs.
• Abilities to drive progress forward on assigned projects by aligning and maintaining expectations with stakeholders, proactively communicating barriers and ensuring stakeholder needs are met with the appropriate level of urgency.
• Abilities to maintain a focus on customer service while working under tight deadlines by managing priorities, maintaining urgency and being solution oriented in multiple competing projects.
• Abilities to determine gaps utilizing training needs analysis and recommend tailored learning solutions that drive agency results.
• Abilities to create right sized learning solutions based on audience needs, agency priorities and industry best practices.
• Abilities to learn, simplify, and develop training solutions on complex tax systems, processes and workflows.
• Abilities to work collaboratively and maintain adaptability in a fast-paced environment, managing competing priorities effectively.
• Abilities to maintain accuracy and compliance in training materials, ensuring alignment with agency policies and legal requirements.
• Abilities to model professionalism through proactive, clear, communicative, and positive behaviors.
• Abilities to be adaptable and flexible in a fast-paced environment.
• Abilities to consistently create a professional, safe, and challenging learning environment.
• A Bachelor's degree in Organizational Development, Education, Business, or related field.
• Plus, 2 years of experience in education, instructional design, training, HR, or program management.
• Or an equivalent combination of both education and experience.
• Reliable transportation and willingness to perform all job-related travel.
• Possession and maintenance of a valid Oklahoma State Driver’s License.

Nice To Haves

• Master’s degree in Organizational Development, Education, Business, or related field.

Responsibilities

• Build strong partnerships with stakeholders, division leaders and employees in areas of assigned responsibility by being visible in their daily operations, maintaining alignment and practicing effective communication.
• Collaborates and consults with agency stakeholders to present feedback and strategic recommendations, prescribe resources and programming, and ensure on-time implementation of timely, relevant projects and programming.
• Identifies training requirements and provides feedback and data-driven recommendations that support and enables successful division performance.
• Conducts training needs assessments using data, performance metrics, and stakeholder input to identify skill gaps, training requirements and recommend targeted learning solutions.
• Designs and develops technical and procedural training and skill-based training for complex tax systems, policies, and operational workflows.
• Partners with subject matter experts to learn and gather information needed information to ensure accuracy, relevance, consistency, and alignment of learning resources.
• Develops and implements various learning interventions, including instructor-led training (face-to-face and virtual), online-self paced, performance support and shared knowledge.
• Facilitates effective delivery of training with clear and concise communication and professionalism using multiple modalities not limited to classroom and virtual, while utilizing engagement tactics such as simulations, roll plays, visuals, polls, Q&As, etc.
• Continuously aligns expectations with and provides regular updates and reporting for assigned programs and projects to project lead(s), L&D leadership and assigned division leadership within identified timelines/milestones and as appropriate.
• Tracks, analyzes, and reports training performance results and collaborates with agency leaders to further support employee development on assigned projects.
• Creates training schedules and communication plans that engage learners, leaders, and stakeholders in the training process.
• Maintains accuracy and legal compliance within all training materials for assigned programs and projects, ensuring alignment with L&D standards and branding, relevant laws, and agency policies and directives.
• Engages in continuous learning relevant to assigned audiences, projects and L&D agency initiatives through research, shadowing, and collaboration with team members.
• Collaborates with L&D team members and leaders to ensure training content remains consistent across programs, L&D brand standards and reduces duplication.
• Stays informed on industry trends, emerging instructional technologies, and best practices in L&D.
• Perform other duties as assigned.

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level