Learning & Development Manager

Fairgrove Property Management•San Diego, CA

23h•$75,000 - $80,000•Hybrid

About The Position

LBPM+Fairgrove Property Management provides industry-leading residential property management services to real estate investors and residents throughout Southern California. Four decades of experience in the residential real estate sector empowers Fairgrove to deliver a combination of exceptional operational expertise and innovative technology to both owners and residents. The company’s management approach enables stress-free, passive investing for owners, and provides residents with quality housing where service is the highest priority. LBPM+Fairgrove Property Management operates in four major Southern California markets and is rapidly expanding across the West. The Learning and Development Manager is a hands-on trainer and program builder responsible for growing the skills and capabilities of teams across LBPM+Fairgrove Property Management. This role designs, builds, and personally delivers training programs — leading sessions directly with teams rather than just overseeing training from a distance. The L&D Manager will develop initiatives that address real skill gaps, create scalable learning resources, and ensure every team member has what they need to succeed in their role. This position requires close collaboration with Property Management, Maintenance Operations, Accounting, the Client Transitions Team, and Business Development to understand each department's needs and build training that fits. This is a people-focused, in-the-field role reporting to the Irvine corporate office, requiring regular travel between properties and regional offices to train teams where they work.

Requirements

Bachelor’s degree in a related field, or equivalent experience.
4+ years of experience in learning and development, training role in property management or real estate environment.
Strong knowledge of instructional design principles and training techniques.
Demonstrated hands-on facilitation experience, both in-person and virtual
Proficient in Microsoft Office 365 and cloud-based software applications.
Excellent written and verbal communication skills, with the ability to present complex information in a clear and engaging manner.
Ability to build strong relationships across departments and manage multiple projects simultaneously.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Ability to travel between properties and corporate offices (30% - 40%)

Responsibilities

Creation and implementation of training programs for new hires and learning paths for the ongoing development of current team members.
Develop training materials, guides, and resources to enhance team capabilities in property management operations.
Organize and facilitate workshops, webinars, and in-person training sessions to improve team performance and knowledge.
Track employee progress to optimize skillset and performance.
Work closely with managers to identify learning and development opportunities for all employees.
Support onboarding initiatives by ensuring all new employees are equipped with the necessary knowledge and tools.
Foster a culture of continuous learning, growth, and professional development.
Ensure all training materials align with company policies, procedures, and industry regulations.
Provide ongoing support and guidance to help teams implement new processes or systems, including new technologies and software tools.
Maintain and update training catalog to reflect changes in company policies, industry standards, and legal requirements.
Regularly assess the effectiveness of training programs and initiatives through feedback, surveys, and performance metrics.
Provide detailed reports and recommendations for enhancing training programs and overall employee development strategies.
Collaborate with leadership to identify key learning objectives aligned with company goals and strategies.
Support the development of the company’s learning roadmap to ensure ongoing alignment with organizational needs and objectives.
Assist with planning and executing company-wide initiatives focused on performance improvement, technology integration, and culture building.