Learning & Development Manager at InterContinental Washington DC - The Wharf

IHG•Washington, DC

2d•$85,000 - $105,000•Onsite

About The Position

This position manages People & Culture programs including learning/development, employee relations, recruiting/employment, compensation, benefits, worker’s compensation, employee recognition programs, and training for hotel employees. The role ensures policy compliance, supports company initiatives, and promotes a positive employee culture while maintaining confidentiality in all People & Culture-related matters.

Requirements

High school diploma plus 2 years related experience in Human Resources, or an equivalent combination of education and experience.
Basic knowledge of Microsoft Computer programs; Word, Excel, PowerPoint, etc., and Human Resources/payroll systems.
Must speak fluent English.

Nice To Haves

Some college courses in Human Resources, Employment Law or related field preferred.
ADP/Timesaver experience preferred.
Professional HR designation (PHR, SPHR or other) preferred.
Other languages preferred.

Responsibilities

Ensure worker’s compensation claims are properly documented and reported.
Ensure that there is an active safety committee at the hotel, safety programs are implemented, and that employees are motivated to follow safety procedures.
Work within the established People & Culture department budget.
Facilitate effective training and development programs for employees.
In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives.
Coach managers to create and maintain a work environment with high morale and productivity.
Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
Promote teamwork and quality service through daily communication and coordination with other departments.
Interact with outside contacts including candidates and applicants, guests, vendors, outside counsel, regulatory agencies, and other contacts as needed.
May coordinate and administer locally developed specialized recognition programs.
Perform other duties as assigned and may serve as “manager on duty” as required.
Support and administer an effective employee relations program.
Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution.
Consult regularly with Area People & Culture Director regarding serious matters or escalating issues.
Support and promote the Employee Resolution process.
Ensure compliance with employment laws, government agencies, and company policies and procedures.
Conduct annual P&C compliance/standards self-audit.
Communicate all company and hotel policies and procedures.
Collect and maintain data from exit interviews.
Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports and etc., alert management and recommend courses of action.
Provide required documentation in response to unemployment claims.
Participate in unemployment hearings as needed.
Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.
Create programs and events to foster a positive work environment for all employees.
Support and administer the employee satisfaction survey in conjunction with the Corporate office.
Assist the General Manager and other department managers with developing action plans based on feedback.