Learning & Development Lead, Enrollment and Therapy

Mental Health Cooperative•Nashville, TN

3d•Onsite

About The Position

The Learning and Development Lead, Enrollment and Therapy is responsible for designing, implementing, and evaluating training programs that enhance staff competencies and support professional growth within the Enrollment and Therapy departments. This role collaborates with leadership to assess learning needs, develop educational initiatives, and ensure training aligns with best practices, regulatory requirements, and MHC’s mission. The Learning and Development Lead will oversee training operations, drive continuous learning, and support operational excellence.

Requirements

Master’s degree in social work or counseling required.
Active Tennessee licensure preferred (LCSW, LPC-MHSP, or equivalent).
Minimum 3–5 years’ experience in training, education, enrollment, therapy services, or related healthcare roles.
Strong knowledge of enrollment operations, therapy services, and adult learning principles.
Experience developing and delivering training programs in a behavioral health environment; healthcare experience also preferred.
Strong communication, leadership, facilitation, and problem-solving skills.
Understanding of clinical operations, healthcare quality metrics, and performance improvement.
Experience in behavioral health or mental health settings is required.
Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.
Excellent leadership, communication, and stakeholder engagement skills.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Cell Phone
Leadership Skills
Ability to lead by example
Ability to make sound decisions quickly and decisively
Ability to motivate staff
Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times
Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability
Team Oriented
Assist teammates as needed
Creates and maintains a climate in which teammates want to do their best
Can quickly find common ground and solve problems for the good of the team
Interpersonal Skills
Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic
Customer Service
Internal & external customer service indicative of mutual respect & trust
Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.
Appropriate use of Therapeutic Options De-escalation and Restraint.
Appropriate Triage Disposition for supported by clinically based rationale.
Professional and complete communication and coordination of care.
Appropriate use of Therapeutic Options De-escalation.
Actively participates in consultation process.
Maintain timely availability for calls through appropriate logging in and logging out.
Establish further care by scheduling and completing follow up calls.
Complete all clinical documentation in specified time periods.
Complete all Crisis Management System documentation in a timely manner.
Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.
Demonstrates appropriate infection prevention and control through proper hand hygiene.
Demonstrates evidenced informed practice related to substance use disorders.
Demonstrates evidenced informed practice related to clinical care of children and youth.

Nice To Haves

Active Tennessee licensure preferred (LCSW, LPC-MHSP, or equivalent).
Healthcare experience also preferred.

Responsibilities

Develop and implement comprehensive training programs to enhance staff competencies in enrollment processes and therapy services.
Ensure all training programs align with evidence-based practices, compliance requirements, and quality standards.
Collaborate with leadership to assess training needs and develop targeted learning strategies.
Evaluate the effectiveness of training initiatives through performance metrics and feedback mechanisms.
Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized skill development.
Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.
Work closely with the Director of Clinical Services, enrollment teams, and therapy professionals to align training efforts with operational goals.
Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.
Monitor and analyze training outcomes to identify opportunities for improvement and curriculum enhancement.
Implement innovative learning methodologies, including digital platforms and simulation-based training.
Ensure compliance with corporate training policies, safety regulations, and best practices in therapy and enrollment services.
Stay informed of industry trends, best practices, and advancements in nursing education.
Comply with all Corporate Compliance policies, practices and procedures.
Responsible for attending all mandatory in-services, continuing education and annual health requirements.
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
Comply with all OSHA and safety policies, practices, and procedures.
Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
Provide leadership to others through example and sharing of knowledge/skill.
Follow all policies and procedures set by the Agency.