Learning & Development (L&D) Specialist | Spécialiste en formation et développement (L&D)

Jesta I.S.•Montreal, QC

11d•Hybrid

About The Position

Jesta I.S. is a leading supplier of ERP software for the apparel, footwear, and soft-goods industries. Our global client base includes many recognizable brands and continues to grow. We are seeking a Learning & Development (L&D) Specialist to join our Learning & Development team in Montreal. The Learning & Development (L&D) Specialist is responsible for designing, developing, and delivering high-quality product training and documentation. As part of the Professional Services team, this role supports both client-facing and internal initiatives by creating clear, accurate, and user-friendly learning materials. The role also contributes to employee development programs and administers the organization’s Learning Management System (LMS), ensuring effective knowledge transfer and continuous learning across the organization.

Requirements

Bachelor’s degree in Education, Technical Writing, Business, Information Systems, or a related field.
Proven experience in technical writing and/or instructional design.
Experience delivering training (preferably in an enterprise or SaaS environment).
Experience administering an LMS, preferably Moodle.
Strong ability to simplify complex information for different audiences.
Excellent written and verbal communication skills.
Familiarity with documentation tools and learning platforms (LMS, e-learning tools).
Strong organizational skills, time management skills and attention to detail.
Experience working within Professional Services or customer-facing teams.
Experience with multimedia content creation (Microsoft Services, videos, tutorials, interactive learning).
Communication and clarity
Tech Savvy and AI knowledge
Collaboration and stakeholder management
Instructional design and content development
Analytical thinking and problem-solving
Adaptability and continuous improvement

Responsibilities

Develop and maintain product documentation, including user guides, training manuals, release notes, and online help content.
Design and deliver product training programs for clients and internal teams.
Administer and maintain the LMS (Moodle), including course setup, user management, tracking, and reporting.
Upload, organize, and update training content within the LMS.
Collaborate with product managers, developers, and subject matter experts to gather and validate technical information.
Translate complex technical concepts into clear, concise, and user-friendly content.
Create and update learning materials such as presentations, e-learning modules, and job aids.
Support onboarding and continuous development of employees through structured training programs.
Ensure consistency and quality across all documentation and training deliverables.
Participate in product releases by updating documentation and training materials accordingly.
Gather feedback from users and stakeholders to continuously improve learning content and documentation.