Learning & Development Instructional Designer

AD Mortgage•Troy, MI

1d•Onsite

About The Position

The Instructional Designer is responsible for designing, developing, and delivering engaging learning experiences that support business performance across mortgage operations, sales, and compliance functions. This role partners closely with business leaders, subject matter experts (SMEs), and compliance teams to translate complex mortgage concepts into effective, scalable training programs.

Requirements

Bachelor’s degree in Instructional Design, Education, HR, or related field
3–5+ years of instructional design experience
Experience developing training in a regulated environment (financial services, mortgage, banking, etc.)
Proficiency in eLearning authoring tools (Articulate preferred)
Strong understanding of adult learning principles
Ability to simplify complex, technical content
Strong project management and organization skills
Attention to detail, especially in compliance-sensitive content
Stakeholder influence and collaboration
Data-driven mindset with focus on training impact
Adaptability in a fast-paced, deadline-driven environment

Nice To Haves

Experience in the mortgage industry or financial services
Familiarity with mortgage lifecycle (origination → underwriting → closing)
Knowledge of compliance regulations (e.g., ECOA, HMDA, RESPA, TRID)
Experience with LMS platforms (Cornerstone, Workday, etc.)
Experience building compliance training

Responsibilities

Design and develop end-to-end learning solutions (eLearning, instructor-led, virtual, and blended programs)
Translate complex topics such as loan products, underwriting guidelines, compliance regulations (FHA, VA, ECOA, HMDA) into clear, engaging content
Apply adult learning principles and instructional design models (e.g., ADDIE, SAM)
Create job aids, facilitator guides, participant materials, and knowledge checks
Develop training for roles such as: Account Executives, Underwriters, Operations and Support teams
Ensure training aligns with regulatory requirements and internal policies
Incorporate updates related to federal/state compliance changes and investor guidelines
Partner with SMEs, business leaders, compliance, and HR to identify training needs
Conduct needs analyses and performance gap assessments
Manage stakeholder expectations and project timelines
Utilize LMS platforms to assign, track, and report on training completion
Develop interactive eLearning using tools such as Articulate Storyline, Rise, or Adobe Captivate
Support live and virtual training sessions as needed
Evaluate training effectiveness using KPIs, learner feedback, and performance data
Continuously improve content based on regulatory updates, business needs, and learner outcomes
Maintain content accuracy and version control