Business Systems Manager (Copy) (Copy)

Precision Door Service•Seattle, WA

4d•Hybrid

About The Position

Precision Door Service (PDS) is seeking a forward-thinking Learning & Development Field Trainer to assist in building and execution of training programs for our field teams. This is a newly created role with a clear mission: onboard and train new and existing field teams to reduce ramp time, increase productivity outcomes and deliver a world-class experience to new team members.

Requirements

3+ years of progressive experience in Learning & Development and/or Training within a field service or skilled trades industry.
Proven success designing and implementing training programs that improved performance or reduced time to competency.
Strong understanding of adult learning principles, instructional design models, and blended learning methods.
Comfort with training technology (LMS platforms, video tools, mobile learning apps).
Ability to analyze data and translate it into actionable program improvements.
Bachelor’s degree in Education, Human Resources, Organizational Development, or related field (or equivalent experience).
Ability to travel across West Coast up to 50% of the time

Nice To Haves

Initiative Taker – Empowers themselves, brings solutions, has a bias for action and is highly accountable
Collaborative – Works well with others, solicits feedback, and has a positive upbeat personality who focuses on opportunities rather than obstacles
Analytical – Uses the right data to help inform and make decisions; applies critical thinking both strategically and tactically; is a wiz with Excel.
Gets Dirty – The ability to be comfortable with a high-volume workload, ambiguity, changing priorities and not be afraid to "roll up your sleeves"
Effective Communicator - Has exceptional communication skills, both in composing thoughtful written communication and sharing complex information verbally
Humble – Lacks ego, shares credit and defines success collectively with a curious mind for learning

Responsibilities

Support development of training strategy and execution to ensure an impactful delivery in field.
Deliver a full-scale training program for field technicians, installers and salespeople.
Partner with operations leadership, HR, field trainers and other counterparts to adopt best practices and tailor programs to our workforce.
Execute engaging trainings and content including manuals, e-learning, hands-on workshops, videos, and assessments.
Recommends and implements appropriate learning delivery modalities (e.g., classroom- virtual/ in-person, on demand, blended learning, etc.) to both facilitate and measure these approaches.
Facilitates instructor-led trainings and train-the-trainer sessions.
Coordinate the new employee experience by executing a consistent onboarding experience in each location.
Manage and track training progress and metrics such as effectiveness, technician readiness, and productivity outcomes.
Continuously refine programs based on feedback, performance data, and evolving business needs.
Stay current on learning trends, instructional design methods, and industry-specific certifications or compliance requirements.