Learning & Development Facilitator

BankWest • Pierre, SD

2d

About The Position

The Learning & Development Facilitator is tasked with creating and facilitating robust training solutions to meet the ever-changing needs of the organization's workforce. This position will act as a Performance Consultant, interfacing with multiple levels of the company to determine Learning & Development needs. Overall, the Learning & Development Facilitator role is a key contributor who combines a successful and in-depth learning and talent development background with demonstrated strengths in course facilitation.

Requirements

• A Bachelor's Degree in a related field.
• Applicable experience and/or related certifications may be considered in lieu of degree.
• 2 years' experience in related field.
• Experience in training and education.
• Ability to provide mentoring and coaching.
• Exceptional writing, grammar and usage skills.
• Knowledge in cross functional areas of Banking.
• Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
• Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
• Strong interpersonal skills to ensure effective communication with external and/or internal customers.
• Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
• Knowledge of banking terminology and procedures.
• Knowledge of BankWest products and services.
• Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
• Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
• BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.

Responsibilities

• Acts as a Performance Consultant to identify training needs through establishing relationships and collaborating with resources across the company.
• Develops training to foster client independence and enhance professional career development.
• Maintain a high level of energy, enthusiasm, and professionalism when facilitating classes to inspire and keep the audience engaged.
• Develops and continually evaluates assessments of training discipline for the organization to proactively educate and ensure training in all areas is consistent and streamlined.
• Identify and provide training/technical resources for team members raising the bar in knowledge expertise in their area of responsibility.
• Provides user training, support and assistance on technology systems. Includes troubleshooting with users, supporting new technology implementation, release or functionality changes, and daily problem solving.
• Reviews and assists in the development of "standard operating procedures" (SOPs) related to the use of bank core systems.
• Stay up to date on the latest adult learning trends.
• Work as a team with departmental counterparts on planning and implementing assigned projects and products.
• Participate on various committees and project teams as deemed appropriate by management.
• Attend and actively participate in training offered.
• Adhere to all applicable Policies and Procedures of the BankWest organization.
• Community involvement is strongly encouraged.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level