Learning and Development Coordinator

Wilson Bank & Trust•Lebanon, TN

1d•Onsite

About The Position

The Learning & Development Coordinator I schedules, coordinates, and organizes training sessions and workshops including venue booking, materials preparation, and attendee communication. This position serves as the point of contact for team member inquiries related to training programs, assists with registration for training courses, and maintains and organizes training materials, supplies, and equipment. The Learning & Development Coordinator I reports to the Manager, Learning & Development and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Requirements

High School diploma or GED
Proficient with Microsoft Office to include Excel skills
Ability to serve customers in a courteous and professional manner
Ability to build relationships with customers and internal teammates
Basic organization and time management skills
Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
Maintain a professional demeanor at all times
Effective verbal and written communication skills
Excellent interpersonal skills
Critical thinking and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Ability to travel to other offices within region as scheduled
Participation in community events as required
Willing to grow and be challenged

Nice To Haves

Bachelor’s degree preferred
2 years of banking experience preferred

Responsibilities

Schedule, coordinate, and organize training sessions and workshops including venue booking, materials preparation, and attendee communication
Receive, review, and approve training requests to verify alignment with strategic priorities
Monitor and maintain the bank wide training calendar
Responsible for data collection and reporting to include tracking budget expenses and training completion rates, collecting feedback from participants, and assisting with reports on learning outcomes and performance metrics
Compile training analytics and prepare executive summaries that include evidence-based insights and recommendations
Provide administrative support to the Learning & Development team by managing calendars, preparing documents, and responding to inquiries related to training programs
Partner with external training providers, vendors, and consultants to schedule and organize third-party training programs
Serve as the point of contact for team member inquiries regarding available training programs
Assist team members with registration and onboarding for training courses
Maintain and organize training materials, supplies, and equipment. Ensure training materials are readily available for training sessions.
Identify areas for improvement in training coordination and propose solutions to enhance the efficiency of learning and development processes
Assist with various Talent Services initiatives as needed
Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers
Attend training as requested
Participate in outside community activities as required
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Perform other duties as assigned