Learning Design Manager

Hub International Insurance•Chicago, IL

1d•$115,000 - $125,000•Remote

About The Position

At HUB International, we are a team of entrepreneurs who believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. This role is for a Learning Design Manager within the Technology & Operations department.

Requirements

5+ years managing a team
7+ years progressive experience in instructional design and adult learning theory with 3+ years in leadership
Proven track record developing training programs for successful large-scale technology transformations in complex organizations.
Deep expertise in instructional design models (ADDIE, SAM, Agile) and adult learning principles.
Proficiency with LMS platforms (Cornerstone), authoring tools (Articulate, Adobe, Camtasia, Canva), virtual meeting technologies (MS Teams, Zoom), and learning analytics.
Proficiency in leveraging AI tools to accelerate workflows, enhance decision-making, and drive operational efficiency.
Strong project management skills

Nice To Haves

Bachelor's degree preferred; Master's in Instructional Design, Educational Technology, or related field also preferred.
Strong people management and team building skills.
Exceptional communication and facilitation skills.
Strong presentation skills with the ability to engage and influence diverse audiences, from frontline teams to senior executives.
Strong emotional intelligence and ability to navigate organizational politics.
Capability to influence at all levels without formal authority.
Resilience in managing ambiguity and complexity.
Background in technology implementations (ERP, CRM, digital transformation).
Experience in insurance or financial services industry desired.

Responsibilities

Lead, mentor, and develop a team of learning designers across a portfolio of initiatives, fostering a culture of user-first thinking.
Build team capabilities in instructional design principles and emerging learning technologies.
Design comprehensive learning strategies for technology implementations, applying adult learning principles to create multi-modal solutions including e-learning, instructor-led training, microlearning, and performance support tools, seeking ways to create immersive experiences using simulation and scenario-based training.
Establish and manage processes to evaluate the effectiveness of training programs.
Manage a portfolio of ~20 concurrent learning projects ensuring quality, user-focused, and on-time delivery.
Implement agile methodologies, monitor risks, and coordinate with Change Enablement team on integrated initiatives.
Oversee LMS administration for Technology & Operations.
Partner with business leaders to understand learning and business needs, present strategies to leadership, and demonstrate learning ROI through data analytics and performance metrics.