Learning Delivery Associate
Alorica•San Antonio, TX
•Onsite
About The Position
Supporting the training department by educating, testing, and coaching new hires for a specific account using specialized curriculum and materials. This role is crucial in ensuring new employees are well-prepared to handle customer interactions effectively.
Requirements
- Possession of a High School Degree, GED or other equivalent education.
- Previous experience in training and/or customer call center experience.
- Demonstrated knowledge of adult learning techniques and best practices in training delivery.
- Demonstrated knowledge of specific account provisions, products, and policies.
- Ability to communicate effectively both orally and in writing.
- Excellent attendance and punctuality.
- Demonstrated effective listening skills.
- Demonstrated proficiency of presentation skills.
- Knowledge of Microsoft Word, Excel, and PowerPoint.
- A great attitude.
Nice To Haves
- Associates degree preferred.
Responsibilities
- Conduct new hire training in a classroom setting.
- Conduct follow-up one-on-one training when necessary.
- Conduct refresher training sessions.
- Conduct certification sessions.
- Attend training meetings.
- Attend training/quality assurance meetings.
- Assist the training department with any other necessary functions.
- Conducts phone time when not facilitating a class or assisting with other training duties.
- Scorecard performance will be monitored.
Benefits
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
