Learning Consultant

Unum•Chattanooga, TN

1d•$53,300 - $100,700•Hybrid

About The Position

This position is a strategic partner who designs and delivers impactful, learner-centered solutions that drive individual performance and business outcomes. With deep operational expertise and a strong foundation in learning and development, this role bridges the gap between frontline execution and capability building. Learning Consultants collaborate with stakeholders to identify performance needs, develop scalable learning strategies, and implement modern, data-informed solutions that support continuous improvement and business success.

Requirements

Bachelor’s degree, preference in business, learning & development or related field or equivalent related work experience is required.
3–5+ years of experience in operations, business, or learning and development.
Demonstrated operational expertise in a relevant business function (e.g., customer service, claims, sales, etc.).
Strong written and verbal communication skills, with the ability to influence and consult across levels.
Experience measuring learning effectiveness and linking outcomes to business performance.
Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
Naturally curious, adaptable, and committed to continuous learning and innovation.
Ability to adhere to a hybrid working schedule as outlined by company policy, including supporting the delivery of in-person training based on business need.

Responsibilities

Analyze, design, develop, and deliver learner-centered solutions that align with business goals and drive measurable outcomes.
Consult with stakeholders and subject matter experts to identify performance gaps and define learning objectives, scope, and audience.
Leverage deep operational expertise to ensure training solutions reflect real-world workflows, systems, and performance expectations.
Translate operational challenges into targeted learning solutions that improve business performance.
Design and implement blended learning experiences using multiple delivery methods, i.e., e-learning, virtual and in-person training.
Apply instructional design methodologies and adult learning principles to create engaging, effective content.
Use operational data (e.g., KPIs, quality metrics) and learner feedback to inform needs analysis and evaluate solution impact.
Partner with operational leaders to co-create learning strategies that support process improvements and change initiatives.
Manage learning projects end-to-end, including business coordination, stakeholder communication, and delivery planning.
Facilitate learning sessions and workshops, ensuring high engagement and knowledge transfer.
Continuously evolve learning approaches by integrating industry trends, emerging technologies, and learner insights.
Communicate learning effectiveness and program performance to stakeholders, identifying opportunities for continuous improvement.
Share best practices, lessons learned, and insights to strengthen team capabilities and solution quality.
Model leadership behaviors and employs change leadership strategies to guide others through transformation and adoption.
Demonstrates a proactive mindset for continuous improvement by identifying opportunities to enhance learning solutions and business processes.
Collaborates effectively across cross-functional teams to understand diverse needs and deliver impactful learning experiences.
Maintains a strong appetite for ongoing learning and development to stay aligned with evolving business priorities and industry trends.
May perform other duties as assigned.

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments