Learning Business Partner

Truliant Federal Credit Union•Winston-Salem, NC

About The Position

Truliant Federal Credit Union is seeking a Learning Business Partner to connect business priorities with practical development strategies that help teammates build skills, serve members more consistently, and improve performance across frontline and operational teams. This role involves consulting with leaders, solving business challenges, and turning insight into learning solutions that make work easier, clearer, and more effective. The Learning Business Partner will serve as the strategic Learning & Development partner for assigned business areas, helping leaders identify capability gaps, clarify performance needs, and shape learning strategies that support business goals. This role requires collaboration with leaders and cross-functional learning partners to ensure solutions are relevant, measurable, and grounded in the realities of day-to-day operations.

Requirements

5+ years of experience in Learning & Development, Organizational Development, or Human Resources roles with a consulting focus.
Diagnosing business performance challenges and identifying workforce capability gaps.
Using a consulting approach to determine whether a need is best addressed through training, process improvement, leadership support, or another operational solution.
Understanding frontline operations, such as branch banking, contact center environments, lending, or member service functions.
Connecting learning and capability development to business outcomes, productivity, consistency, and member experience.
Building trusted relationships and influencing business leaders, subject matter experts, and cross-functional partners.
Interpreting operational data, employee feedback, quality insights, and workflow trends to recommend practical development solutions.
Working with analytics or measurement partners to define success metrics and evaluate learning impact.
Coordinating work across matrixed project teams with strong communication, organization, and follow-through.
Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field is required.
Comfortable operating as a strategic thought partner, asking clarifying questions, and helping leaders connect the dots between performance needs, teammate capabilities, and member outcomes.

Nice To Haves

Experience supporting frontline or customer-facing organizations.
Experience working in financial services, contact centers, branch operations, lending, or other operational environments.
A master’s degree in a related field.
Experience contributing to capability frameworks, learning journeys, pilot programs, or measurement strategies.

Responsibilities

Partner with leaders in areas such as branch operations, contact center, lending, and other member-facing teams to understand workforce capability needs and performance opportunities.
Translate business priorities, operational data, quality insights, and teammate feedback into clear development strategies and learning roadmaps.
Collaborate with learning experience designers, facilitators, change management, and measurement teams to design, pilot, launch, and improve learning initiatives.
Ensure learning programs are aligned to business workflows, focused on measurable outcomes, and designed to improve the teammate and member experience.