Learning and Events Support Specialist

Texas CASA • Austin, TX

5d • Hybrid

About The Position

The Learning & Events Support Specialist is the operational backbone of Texas CASA's learning and events infrastructure. This part-time role supports the design and development of e-learning courses, administers the CASA College LMS (Absorb), provides help desk support to staff and volunteers, hosts virtual events, and cross-trains in Cvent event management to support the Strategic Network Support team. This position works closely with the Learning and Network Development Manager to ensure all digital learning and event experiences are well-organized, accessible, and impactful across the Texas CASA network.

Requirements

• Bachelor's degree or commensurate experience in instructional design, education technology, communications, or a related field.
• Demonstrated experience building e-learning courses in Articulate 360 or Storyline (portfolio or work samples preferred).
• Experience with LMS administration (Absorb or similar platform).
• Must pass background check.
• Experience in nonprofit, education, or child welfare environments.
• Cvent or similar event management platform experience.
• Demonstrated ability to build e-learning courses independently in Articulate 360 and Storyline — not just editing, but creating.
• Proficiency in Canva for graphics and visual content.
• Experience administering an LMS platform; Absorb experience strongly preferred.
• Ability to manage users, generate reports, troubleshoot access issues, and oversee platform logistics.
• Strong skills in graphics, audio, and video production for instructional content.
• Familiarity with Zoom as a host for large virtual events, webinars, and trainings.
• Willingness and aptitude to learn Cvent event management platform; prior experience a plus.
• Strong organizational skills with the ability to manage multiple projects, workflows, and deadlines simultaneously.
• Understanding of adult learning principles; trauma-informed care experience a plus.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a remote or hybrid environment.
• Must possess a focused and disciplined work ethic, be detail oriented and be comfortable working in a team-oriented environment.

Nice To Haves

• Experience in nonprofit, education, or child welfare environments.
• Cvent or similar event management platform experience.
• Absorb experience strongly preferred.
• Prior Cvent experience a plus.
• Trauma-informed care experience a plus.

Responsibilities

• Assist in the design, development, and delivery of e-learning courses and digital resources using Articulate 360, Storyline, and Canva under the direction of the Learning and Network Development Manager.
• Script, storyboard, and produce multimedia content including graphics, audio, and video for training programs.
• Apply adult learning principles and trauma-informed practices to all instructional design work.
• Collaborate with subject matter experts to translate complex child welfare content into compelling, accessible training.
• Administer and maintain the CASA College LMS (Absorb), including user management, troubleshooting, data reporting, and platform budget oversight.
• Provide LMS help desk support and training to staff and volunteers as needed; track new user activity and respond to access issues promptly.
• Upload completed presentations and trainings to the CASA College LMS for ongoing access and archiving.
• Maintain a structured workflow for organizing, tracking, and archiving course materials and evaluations.
• Support organization-wide virtual events as a Zoom host, ensuring smooth delivery of statewide webinars, trainings, and meetings.
• Cross-train in Cvent event management platform to support the Strategic Network Support team's events work as needed.
• Assist with Cvent event setup, registration management, and reporting during high-volume event periods.
• Serve as a point of contact for training-related vendors and contractors, coordinating communication and logistics in support of the Learning and Network Development Manager.
• Support the RFP process for training and learning initiatives by gathering information, coordinating logistics, and assisting with documentation as directed.
• Evaluate the effectiveness of training programs through surveys and performance metrics; contribute data to quarterly evaluation summaries for the Chief Network Services Officer.
• Participate in internal and network meetings to stay current on network discussions and organizational priorities.
• Maintain and update Texas CASA's training tracking form; run regular reports to monitor training data.
• Cross-team coordination, as needed.
• Support education initiatives as requested by the Strategic Network Support Director.
• Other duties as assigned.

Benefits

• Hybrid schedule, in-office two days per week
• Part-time employees receive prorated holiday, vacation, sick, personal and volunteer time based on the average number of hours worked each week.
• Employer retirement contributions (amount equal to 5% of an employee’s gross pay)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level