Learning and Development Specialist

Ice Miller LLP•Columbus, OH

6d•$70,000 - $90,000•Hybrid

About The Position

The Learning & Development Specialist will be responsible for creating and implementing technology related training, learning and development programs for attorneys and business professionals. This includes using a variety of delivery methods to support the proper use and adoption of firm applications.

Requirements

Strong background in training Microsoft Office and other business applications
Bachelor’s degree in Computer Science, Information Technology, Education, or related field preferred; equivalent experience considered
Minimum of 2 years of training experience
Excellent verbal, written, and interpersonal communication skills
Experience with technical writing and eLearning tools (e.g., Adobe Captivate, TechSmith Camtasia, Articulate Storyline)
Proficient in managing multiple priorities, meeting tight deadlines, and working independently with sound judgment
Effective time management skills and a collaborative, team-oriented mindset
Experience with tools for tracking and reporting training effectiveness
Strong adaptability, problem-solving, and creativity
Must be able to perform all essential job duties

Responsibilities

Partner with stakeholders to deliver training on core firm software, supporting new hires and ongoing employee development to promote effective, efficient use of technology.
Collaborate with the IT team and other departments on software rollouts and upgrades, including pilot testing.
Develop and maintain training materials and programs for firm software and IT upgrades.
Lead virtual and in-person training sessions tailored to various roles, practice areas, and departments.
Provide advanced (third-level) support and one-on-one coaching for complex software issues (e.g., Word, Excel, NetDocs), promoting best practices.
Track training programs in the Learning Management System (LMS) and generate training metrics as needed.
Ensure LMS content is current and aligned with firm technology initiatives.
Continuously improve training based on feedback and performance data.
Promote firm-approved technologies that enhance functionality and service.
Research and recommend modern learning technologies and attend relevant workshops and conferences.
Coordinate with external training vendors as needed and act as liaison when in-house training is not feasible.
Collaborate with training team members to share feedback and refine technology training strategies.