Learning and Development Specialist

Penn National Insurance • Harrisburg, PA

15h • $69,800 - $96,000 • Hybrid

About The Position

The Learning & Development Specialist designs, develops, delivers, and manages engaging learning experiences that support employee performance and organizational goals. This role combines learning management system (LMS) administration, instructional design and content development, and facilitation of instructor-led and virtual learning.

Requirements

• A minimum of 3 years of experience in Learning & Development, instructional design, training delivery, or a closely related role.
• Experience with Articulate 360, Rise and/or Storyline
• Experience designing automated, scalable learning ecosystems
• Experience administering or working within a Learning Management System
• Experience facilitating in-person and/or virtual training sessions
• Experience supporting leadership or professional development programs
• Strong ability to translate business needs into technology-enabled learning solutions
• Familiarity with learning analytics and evaluation models (e.g., Kirkpatrick)
• Experience working in a corporate or regulated environment
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required, if needed.

Nice To Haves

• Bachelor’s degree in Learning & Development, Education, Psychology, Human Resources, or a related field is desired.

Responsibilities

• Designs and develops engaging learning solutions using adult learning principles and instructional design best practices.
• Creates eLearning, blended learning, and instructor-led training materials (e.g., storyboards, facilitator guides, job aids, videos, assessments).
• Use authoring tools (e.g., Articulate Rise/Storyline, Adobe tools) to develop interactive learning content.
• Evaluate and implement AI learning tools (e.g., generative AI, chatbots, virtual coaches) to enhance learner engagement and knowledge retention.
• Apply accessibility and inclusive design standards in all learning solutions.
• Provide feedback on the evaluation of learning effectiveness to the Director, Talent Development in order to make data-informed improvements.
• Facilitate instructor-led and virtual learning sessions for employees. May also assist with sessions for leaders.
• Adapt facilitation style to meet diverse audiences and learning needs.
• Create a positive and engaging learning environment that encourages participation.
• Administer and maintain the LMS, including course creation, user management, reporting, and troubleshooting.
• Upload, test, and maintain learning content within the LMS.
• Partner with stakeholders to assign learning, track completion, and generate reports.
• Support the HR Systems Support Specialist with system enhancements, upgrades, and process improvements related to the LMS.
• Build and maintain automated learning workflows (enrollment rules, reminders, certifications, recertification cycles) within LMS platform and using Microsoft 365 tools (Automate, PowerBi).
• Administers the professional designations program, to include approval review and process and applicable bonus payments.
• Provides metrics and analysis of talent development initiatives.
• May assist the Director, Talent Development in assessing learning needs.
• Supports organizational initiatives such as onboarding, compliance, and change initiatives.
• Network with appropriate professional organizations, attend conferences and conduct research in order to provide recommendations on best practices.
• Performs other duties as may be assigned by the Director, Talent Development.

Benefits

• Generous 401(k) match
• graded profit sharing
• incentive compensation
• a wide range of benefits to support your financial health, physical well-being and career development.
• remote and hybrid work options
• flexible scheduling
• a “dress-for-your-day” culture.
• employee recognition programs
• Continuing Education Support
• 100% tuition reimbursement for academic studies.
• Professional Development Opportunities
• Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level