Learning and Development Specialist

VisionBank•Grimes, IA

18h

About The Position

Develops, organizes and administers training for administrative and operational departments within the organization; assesses training programs and seeks efficiency and quality training programs for employees. Strives to maintain and exceed the goals and expectations set for this position.

Requirements

Problem Solving - Identifies and resolves problems in timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
1-3 years of experience in instructional design, learning & development, training, or a related field.
Bachelor’s degree in Education, Human Resources, Organizational Development or a related field.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide.
Ability to compute rate and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Spreadsheet software, Word Processing software, Internet, and e-mail.
Must be able to make timely decisions exhibiting sound and accurate judgment.
Must have strong attention to detail for creating polished, learner-friendly content.

Nice To Haves

Prefer experience using LMS, Articulate.

Responsibilities

Develop and maintain comprehensive training strategy for the organization.
Develops training programs that align to the organization’s priorities and goals, including e-learning modules, assessments, videos, and manuals. Training programs and curriculum are driven by scalability, efficiency and quality demonstration of knowledge and skills.
Works in conjunction with the departmental leaders to ensure training programs meet the needs of department’s core required skills and competencies.
Manage and administer the organization’s LMS, including course creation, user management, reporting, and troubleshooting.
Conducts and facilitates training sessions; prepares room and materials; and video tape sessions.
Assesses, evaluates, and updates training programs and materials as needed (manuals, handouts, outlines, techniques, videos, etc.).
Track training participation, compile data, and prepare reports on training outcomes.
Visit staff on site to support their training and development needs.
Develop and maintain organizational communications such as electronic bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
Seeks feedback on training programs and curriculums from employees, department leaders and staff trainers.
Support the implementation of 360-degree feedback programs, including survey setup, participant communication, data tracking, and reporting. Analyze results and partner with HR or managers to identify learning needs, trends, and development opportunities.
Assist managers and employees in creating development plans and learning pathways aligned with organizational goals and assessment insights.
Maintains current knowledge of updated company products/services, departmental needs, and new training procedures to improve training methods and techniques.
Investigates and recommends training platforms to ensure training methods are technologically efficient.
Support the training budget by tracking external employee training costs, managing vendor invoices, monitoring utilizing of learning resources, and providing data to inform budget planning.