Learning and Development Partner
About The Position
HHAeXchange is a leading technology platform for home and community-based care, founded in 2008 with the mission to create a comprehensive end-to-end homecare solution. The company is seeking a Learning & Development Partner to drive organization-wide learning strategy by curating, implementing, and measuring development programs. This role will take an AI-first approach, leveraging artificial intelligence tools and existing content libraries to deliver scalable, high-impact learning experiences. The L&D Partner will oversee general employee onboarding, management and leadership development (including the LeadWell program), and emerging development needs across the business. This role acts as a liaison between People & Culture and the CX/Enablement function to ensure a seamless employee experience from onboarding through career progression. This is a hybrid position requiring 3 days per week in the NYC office.
Requirements
- 7+ years of experience in Learning & Development, Organizational Development, or a related field within a technology or SaaS environment.
- Demonstrated experience curating and scaling learning programs using third-party content, AI tools, and digital platforms.
- Demonstrated use of leveraging AI tools to develop and deploy meaningful learning programs effectively.
- Hands-on experience administering and configuring a Learning Management System (WorkRamp, Lessonly, Docebo, or similar).
- Previous experience defining onboarding-to-enablement handoff models.
- Proven ability to design and facilitate management/leadership development programs.
- Strong cross-functional partnership skills with the ability to influence without authority.
- Excellent communication skills—written, verbal, and facilitation—with audiences at all organizational levels.
- Ability to thrive in a fast-paced, autonomous environment with shifting priorities.
Responsibilities
- Leverage AI tools to curate, personalize, and scale learning programs.
- Evaluate and integrate emerging AI capabilities and third-party content libraries.
- Build an internal framework for content curation versus creation.
- Own the enterprise-wide onboarding experience for all new hires.
- Partner with CX/Enablement to define onboarding-to-enablement handoff points.
- Design and maintain shared onboarding content.
- Measure onboarding effectiveness.
- Own and evolve the LeadWell management development program.
- Design development pathways for managers and high-potential employees.
- Facilitate learning sessions and curate self-paced content.
- Conduct learning needs analyses and develop annual learning roadmaps.
- Partner with HRBPs and business leaders to identify workforce capability gaps.
- Serve as the primary L&D liaison to the Customer Experience team.
- Partner with People & Culture leadership on talent assessment and succession planning.
- Administer and optimize the Learning Management System (LMS).
- Establish and maintain measurement frameworks for learning programs.
- Develop scalable career development resources.
- Partner with leaders and HRBPs to establish role-based development pathways.
- Support internal mobility initiatives.
- Promote a culture of continuous learning and career ownership.
- Support organizational change initiatives through learning and adoption strategies.
- Develop scalable approaches to reinforce behavior change and adoption.
- Embody and uphold company core values.
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
