Learning and Development Manager

City of Tucson • Cocoa, FL

2d • $39 - $58 • Onsite

About The Position

The Learning and Development Manager position at the City of Tucson’s Human Resources department is responsible for improving the productivity of the City of Tucson employees. This position assesses city-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance of City employees. The position is responsible for analyzing training needs, developing learning programs and curriculum and delivering courses; evaluating the effectiveness of training and employee growth; and the development of reporting for measurement of training needs and results. Work is performed under the direction of the Human Resources Director. This position supervises the Learning and Organizational Development division. This position is strictly on-site, office-based position.

Requirements

• Bachelor's degree
• Five (5) years of directly related experience
• At least four (4) years in a supervisory role.
• A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
• Any combination of relevant education and experience may be substituted on a year-for-year basis.

Nice To Haves

• Bachelor’s Degree in Education, Human Resources or Training/Organizational Development or a relevant field.
• Professional certification from a recognized human resource association such as PSHRA or SHRM.
• Human Resource experience in a public entity setting.
• Credentialed administrator for CDP, DISC, Myers-Briggs Type Indicator (MBTI), leadership assessment instruments
• Experience developing, delivering, and evaluating online and in-person learning and development plans for individuals, small groups, and large groups.
• Experience with Workday Learning Management System (LMS).
• Prior work experience demonstrating strong verbal and written communication skills.
• Prior experience in developing and evaluating employee orientation and/or onboarding programs.
• Proficiency in the MS Office Suite, including Word, Excel, PowerPoint, Access (or other database software), and Outlook.
• Prior work experience in Human Resources or training and development setting.
• Experience evaluating individual and/or group professional development needs and recommending appropriate improvements.
• Work experience demonstrating strong organizational skills.
• Prior work experience requiring strong public speaking and/or presentation skills.
• Prior work experience facilitating/teaching leadership classes/modules
• Prior work experience developing and maintaining physical or electronic training and development records.

Responsibilities

• Recommends, develops, implements, and delivers annual learning and development programs for leaders, supervisors, and employees.
• Collaborates with HR Staff and other constituents to develop, deliver, and/or update learning programs for the City.
• Plans and conducts learning needs assessment, gathers robust learning metrics, and report findings and recommendations.
• Identifies macro and micro goals and objectives of learning plans.
• Assesses and tracks the progress of macro and micro learning plans.
• Collaborates with internal resources of the City of Tucson to identify, develop, and deliver learning related to staff development.
• Develops and maintains organizational communications to ensure employees know about learning and development programs and resources.
• Gathers feedback from trainers and trainees after each educational session.
• Manages all logistics of learning events in a timely manner, ensuring all essential aspects of each learning event are addressed.
• Provides onsite support by being physically present at learning events.
• Administers, records, and tracks all compliance and/or required learning activities related to HR for reporting purposes.
• Develops and maintains updated learning databases and learning records.
• Manages and maintains in-house training facilities and equipment.
• Continuously improves technological processes around learning communication, logistics, delivery, and tracking to increase training usage and employee engagement and improve retrieval of learning information.
• Develops web learning sites for communication about learning opportunities; leverage systems for registration and other LMS tools for content development and delivery; and utilizes existing or new technological tools for tracking training.
• Plans, organizes, facilitates and orders supplies for employee development and learning events.
• In collaboration with HR Director, creates annual learning and development plans that include learning programs, required training, departmental training, and other specialized training options.
• Conducts annual learning and development needs assessment.
• Proposes learning and development programs and objectives.
• Develops and monitors spending against the departmental budget.
• Obtains and develops effective learning materials utilizing a variety of media.
• Trains and coaches managers, supervisors, and others involved in employee development efforts.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Modifies programs as needed.
• Exemplifies the desired culture and philosophies of the organization.
• Works effectively as a team member with other members of management and the HR staff.
• Market available training to employees and provide necessary information about sessions.
• Completes special assignments and projects as required.
• Maintains knowledge of current developments and practices in human resources and learning and development.
• Provides backup to HR staff as needed.
• Performs other duties as assigned including management of tuition reimbursement and student loan repayment program as well as Employee Volunteer assignments.

Benefits

• medical, dental, vision, life, disability, and FSA coverage
• pension plan
• optional Roth and pretax deferred compensation savings
• 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years
• twelve weeks of paid parental leave
• paid tuition reimbursement
• student loan repayment
• off- and on-the-job training
• opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager