Learning and Development Coordinator

Security Bank of Kansas City•Kansas City, KS

4d•Hybrid

About The Position

The Learning & Development (L&D) Coordinator supports the execution of comprehensive training and development initiatives across Security Bank of Kansas City. This role is instrumental in delivering high-quality learning experiences, administering training platforms, and collaborating with cross-functional teams to meet organizational goals. The L&D Coordinator will design, facilitate, and evaluate training programs that enhance employee skills, knowledge, and performance in alignment with regulatory requirements and strategic priorities.

Requirements

Highly effective and professional interpersonal, verbal and written communications skills
Strong communication skills to include active listening, presentation, writing, interpersonal, and networking skills
High energy and a positive attitude with a passion for helping others learn and grow
Ability to keep accurate, orderly files, and records
Flexible, adaptable, ability to accept change positively and inspire the same in others
Highly organized, self-motivated, and detail-oriented
Ability to communicate complex information clearly and effectively
Excellent customer service abilities with strong follow-up skills
Ability to remain flexible and adaptable in a rapid and ever-changing environment
Must be flexible to work before and/or after normal business hours, as necessary
This position is required to travel to multiple Bank locations
Associate’s degree in human resources, education or general business, or equivalent work experience
Minimum 2 years in a training, development, or educational role
Proficiency in Microsoft Office Suite (Word, Outlook, Excel, etc.)

Nice To Haves

Experience within banking a plus
Bachelor’s Degree in Adult Learning, Business, or Education
Familiarity with Learning Management Systems (LMS) – preferably OnCourse Learning
Familiar with the banking/financial institution legal and regulatory environments a plus

Responsibilities

Deliver training on bank policies, procedures, systems, and regulatory compliance
Provide onboarding and refresher training to employees across departments
Partner with business units to develop, test, and implement training materials for new products, systems, or enhancements
Conduct training sessions in various formats including workshops, seminars, and one-on-one coaching
Collaborate with department heads to assess training needs and align programs with operational goals
Design and implement engaging learning content that supports employee development and performance
Evaluate training effectiveness through feedback, assessments, and performance metrics; recommend improvements as needed
Assign and track required training for new hires and current staff
Manage annual compliance training schedules and ensure completion of required coursework
Maintain accurate training records and generate reports for HR and leadership
Serve as a resource for employees and managers regarding training-related questions and guidance
Coordinate with Retail, Operations, HR, Loans, and other departments to promote learning initiatives
Actively engage with leadership to gather feedback and refine training strategies
Schedule and organize training logistics including materials, equipment, and room setup
Support continuous improvement of learning processes and tools
Perform other duties as assigned