Learning and Development Coordinator - Bemidji Medical Center - FT

Sanford Health • Bemidji, MN

1d • Onsite

About The Position

The Learning and Development Coordinator facilitates new hire and departmental orientation, employee competency training, and annual regulatory training, while maintaining required staff documentation. This role assists with departmental quality assurance and process improvement, providing remedial training to meet quality standards. The coordinator is involved in quality programs, improvement strategies, and employee/customer satisfaction data, offering performance input and aiding in service recovery. Responsibilities also include providing training and quality control, customizing curriculum, developing training materials, and delivering software-based classroom training using adult learning principles. The position requires the ability to develop strong working relationships, manage projects, facilitate change, and communicate effectively to achieve organizational goals. The coordinator will onboard new employees, provide continuous training, and implement quality projects to enhance patient/resident satisfaction.

Requirements

• Associate’s degree or three years equivalent experience in training/education, ancillary services, or healthcare
• Ability to develop strong working relationships
• Ability to manage projects
• Ability to facilitate change processes
• Ability to effectively communicate to achieve organizational goals
• Proficiency in Microsoft Office/Windows applications
• Analytical decision-making skills
• Information gathering skills
• Presentation skills
• Group facilitation skills
• Innovative problem solving skills
• Highly developed training skills
• Flexibility
• Effective planning and organizational skills
• Sound organizational and administrative principles
• Effective communication skills (personal, verbal, written, and electronic)
• Ability to function in a collaborative, fast-paced, customer-driven organization

Nice To Haves

• Knowledge of adult learning principles and training methods
• Knowledge of designated ancillary service area
• Knowledge of a variety of languages
• Willingness to adjust to cultural differences in order to promote cultural sensitivity and enhance staff morale/satisfaction

Responsibilities

• Facilitate new hire orientation
• Facilitate departmental orientation
• Facilitate employee competency training
• Facilitate annual regulatory training
• Maintain required documentation of staff in assigned areas
• Assist with departmental quality assurance and process improvement
• Provide remedial training as needed to improve quality results and ensure quality standards are being met
• Be involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data
• Provide performance input on departmental staff regularly
• Assist with service recovery efforts in the event patient/resident service expectations are not met
• Provide training and quality control to employees in designated departments
• Customize curriculum and develop training materials to ensure that organizational and stakeholder needs are met
• Develop staff skills to support learning
• Develop strong working relationships
• Manage projects
• Facilitate change processes
• Effectively communicate to achieve organizational goals
• Deliver software-based classroom training in a manner which utilizes adult learning principles and training methods
• Demonstrate proficiency in Microsoft Office/Windows applications
• Demonstrate analytical decision-making
• Demonstrate information gathering
• Demonstrate presentation skills
• Demonstrate group facilitation
• Demonstrate innovative problem solving
• Possess highly developed training skills
• Be flexible
• Demonstrate effective planning and organizational skills
• Document training procedures
• Use sound organizational and administrative principles
• Demonstrate effective communication skills (personal, verbal, written, and electronic)
• Function in a collaborative, fast-paced, customer-driven organization
• On-Board new employees
• Provide continuous training for current employees
• Develop and implement quality projects to meet patient/resident satisfaction standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees