Learning and Development Chiller Subject Matter Expert

Johnson Controls•New Freedom, PA

1d•$95,000 - $130,000•Onsite

About The Position

Johnson Controls is seeking a Chiller Subject Matter Expert to serve as a critical bridge between Engineering, Product Development, Learning and Development, and the Field. This role leverages deep, hands-on expertise with York chiller products to ensure technical knowledge flows accurately and accessibly across the organization. The position requires a blend of technical expertise, relationship building, translation of complex information, and a continuous learning mindset. The role is based near the JADEC training facility in New Freedom, PA.

Requirements

Deep, hands-on expertise with York chiller products is non-negotiable.
Ten or more years of experience with York chillers is ideal, including operational checks, monitoring, troubleshooting, startup, controls, and refrigerant management across multiple chiller platforms (centrifugal, screw, air-cooled, absorption).
Ten or more years of experience in chiller service, engineering, or product support, with a strong preference for time spent at Johnson Controls or in a closely related role.
Demonstrated ability to work effectively across engineering, product development, field operations, and learning/training teams.
Exceptional ability to translate complex technical concepts into clear, digestible information for diverse audiences.
Strong written and verbal communication skills.
A natural relationship builder who earns trust across groups and is sought out as a go-to resource.
Skilled at influencing without authority.
Track record of developing others, whether through formal training, informal coaching, or on-the-job mentoring.
Genuine intellectual curiosity and a drive to continuously deepen technical knowledge.
Comfortable admitting what they don't know and actively seeking to close gaps.
Personal integrity, a commitment to quality work, and a positive, team-first attitude.

Nice To Haves

Bachelor's Degree in Engineering, HVAC/R Technology, or a related technical field preferred. Equivalent combination of education and extensive hands-on experience will be considered.
Experience with Johnson Controls' product development or engineering processes.
Familiarity with the JADEC facility and its role in product testing and validation.
Prior experience in a technical training, mentoring, or SME role.
Knowledge of adult learning principles or instructional design concepts.
Experience with digital learning tools, simulation, or AR/VR technologies.

Responsibilities

Serve as the Learning and Development Subject Matter Expert for York chiller products, maintaining deep technical knowledge of product design, operation, troubleshooting, startup, controls, and refrigerant systems.
Act as a bridge between Engineering, Product Development, Learning and Development, and field operations, ensuring technical knowledge is accurately translated, transferred, and applied.
Partner with product engineering teams to stay current on design changes, new product introductions, and translate that information into field-ready and learning-ready formats.
Collaborate with engineering, field, and learning teams to develop, review, and validate technical training content.
Support instruction of courses for new mechanics to experienced HVAC leaders.
Gather and synthesize field feedback, common failure modes, recurring service challenges, and skill gaps, and channel that intelligence back to relevant teams.
Mentor and coach chiller mechanics, field engineers, and technical trainers.
Support the development of documents, learning materials, job aids, quick-reference guides, and other field-facing resources.
Participate in product design reviews, field quality reviews, and cross-functional working sessions.
Support the creation or use of lab equipment, chiller training units, and simulation environments.
Evaluate and recommend new tools, technologies, and approaches for knowledge transfer.
Build and sustain relationships with regional and branch leadership, field service managers, and HVAC leaders.
Contribute to the development of competency frameworks, skill assessments, and technical certification pathways.
Track and report on product knowledge gaps, training effectiveness, and field readiness metrics.
Stay current on industry trends, codes, standards, and competitor offerings relevant to the chiller market.