Learning and Development Business Partner

CONA Services • Columbus, OH

4d • Hybrid

About The Position

The Learning and Development Business Partner is a dedicated partner within an assigned region or internal customer group, responsible for delivering high-impact learning experiences that build capability and drive performance. This is a highly facilitative, field-facing role, working directly with teammates and leaders, facilitating programs, supporting development, and ensuring learning connects to real business results. Reporting to the Senior Manager of Learning and Development, the L&D Business Partner serves as the primary learning resource for their region or customer group — building strong relationships with leaders, understanding their unique needs, and delivering solutions that help their teams grow and perform.

Requirements

• Bachelor's degree preferred; equivalent combination of education and experience considered
• Experience in Learning and Development, Human Resources, or a related field with a demonstrated focus on facilitation and teammate development
• Strong facilitation background — comfortable owning a room and delivering learning experiences that are engaging, relevant, and effective
• Familiarity with adult learning principles, instructional design, and learning technology platforms
• Exceptional facilitation and presentation skills — confident and engaging in front of groups of all sizes
• Strong relationship-building skills with the ability to earn trust quickly across all levels of an organization
• Business acumen and the ability to connect learning to operational realities and business priorities
• Highly organized and self-directed, with the ability to manage multiple priorities across a region without losing quality or follow-through
• Clear communicator — in writing, in conversation, and on your feet
• Collaborative team player who operates with a high degree of integrity and care for the people they serve
• Proficient in Microsoft Office

Nice To Haves

• Experience working in a field-based or regional model preferred
• experience with LMS platforms and e-learning tools a plus

Responsibilities

• Serve as the primary facilitator for learning programs within the assigned region or internal customer group, including onboarding, leadership development, capability building, and sales training
• Lead learning sessions with energy, credibility, and a strong command of adult learning principles — adapting delivery in the moment to meet the needs of the audience
• Facilitate workshops, cohort programs, and team-based learning experiences for groups of all sizes across varied environments
• Partner with the Senior Manager and broader L&D team to ensure consistent, high-quality program delivery across the enterprise
• Build strong relationships with leaders and teammates within the assigned region or internal customer group to understand their priorities, challenges, and development needs
• Serve as a trusted L&D resource — present, accessible, and responsive to the people you support
• Participate in business meetings and leader conversations to stay current on changes that should inform learning priorities
• Surface insights and trends from the field to the Senior Manager to inform program strategy and continuous improvement
• Support teammates in identifying career development opportunities and navigating growth within the organization
• Partner with leaders to create development plans that address capability gaps and prepare teammates for future roles
• Help identify high-potential teammates and connect them to the right development experiences and programs
• Collaborate with HR Business Partners to align talent development efforts with broader organizational priorities
• Support the execution of onboarding programs within the region, ensuring new teammates have a consistent and high-quality entry experience
• Reinforce onboarding content in the field, bridging the gap between formal learning and day-to-day application
• Coordinate with the Onboarding Experience Manager to flag content gaps or regional nuances that should be reflected in enterprise programs
• Track participation, completion, and feedback data for programs delivered within the region or customer group
• Use evaluation insights to adjust delivery, identify needs, and recommend improvements
• Report results to the Senior Manager in a clear, data-informed way that connects learning activity to business outcomes

Benefits

• 401(k) match
• health coverage
• employee stock purchase plan
• Dedicated training
• personalized mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree