League Quality Leader

Schneider Electric•Nashville, TN

About The Position

The League Quality Leader (Breakers) for Schneider Electric’s Power Products division is the end-to-end owner of Quality, Customer Experience, and Circularity across an entire League within Power Products NAM. The role provides strategic direction, ensures robust governance, and drives product and process robustness, prevention maturity, reliability, and environmental performance across all offers in the league. The LQL is the single point of accountability for quality, systemic customer issues, and circularity outcomes. The LQL defines and deploys the league’s Customer Satisfaction and Quality strategy, leads league-level governance and decision-making, and translates voice-of-customer feedback, field performance data, and customer escalations into improvements. The role drives prevention and design robustness through quality methods and reliability gates, leads circularity and environmental performance efforts, and develops Offer Quality Leaders and Customer Advocate Experts. Domestic and international travel is required as needed.

Requirements

12+ years of experience in Quality, Manufacturing, R&D, Industrialization, or Reliability.
Expert understanding of quality processes, including 8D, FMEA, PPAP/APQP, and reliability.
Strong leadership, team management, communication, and stakeholder management skills.
Ability to influence across large, matrixed organizations.
Travel required domestically and internationally as needed.

Nice To Haves

Bachelor of Science in Mechanical, Industrial, or Electrical Engineering (preferred).

Responsibilities

Define and deploy the League Customer Satisfaction and Quality strategy, including long-term roadmap quality requirements, customer experience goals, and reliability expectations.
Challenge engineering, product management, and manufacturing to turn voice-of-customer input, field performance data, and customer escalations into actionable improvements.
Serve as the league’s Customer Advocate, ensuring transparency, urgency, and cross-functional alignment on customer-facing issues.
Lead league-level governance for the Offer Safety Committee, Board of Change (BOC), OSRC / Release Readiness, and Critical Issue Reviews.
Make strategic decisions on derogations, stop deliveries, containment strategies, and systemic design or process risks.
Ensure full application of PEP, I2P, DfSR, Quality Alerts, and reference quality processes across all offers.
Drive maturity of prevention tools, including Design and Process FMEA, APQP/PPAP, reliability testing and data analytics, and 8D systemic problem solving.
Anticipate risks early in design cycles and enforce reliability gates, design assurance thinking, and life-cycle robustness reviews.
Lead the Circularity Highway for the league, including reuse, repair, refurbishment, scrap reduction, material recovery, and backward flows.
Own League CO₂ performance and drive eco-design integration into legacy releases and life-cycle extensions.
Partner with sustainability teams to embed environmental KPIs into offer governance and operational reviews.
Lead and develop Offer Quality Leaders (OQLs) and Customer Advocate Experts.
Create high-performance routines, standardized methods, and shared tools to elevate quality capability across teams.
Cultivate a culture of empowerment, accountability, continuous improvement, and customer passion.
Travel domestically and internationally as needed.

Benefits

Medical insurance, including member reward points
Dental insurance
Vision insurance
Basic life insurance
Benefit Bucks credits to apply toward benefits
Flexible work arrangements
Paid family leaves
Well-being programs
12 holidays per year
20 days of paid time off per year, prorated in the first year based on start date
Base salary and short-term incentives or sales incentives
Opportunities to own company shares, subject to eligibility
401(k) with match
Ongoing performance and development conversations
Senior Talent Program
Global career opportunities
Access to the Schneider Career Hub for positions, projects, and mentors
Learning platforms such as Coursera
Recognition program, including service anniversaries
Volunteer leave
Schneider Electric Foundation community programs
Military leave benefits