Leadership, Strategy, & Operations (MBA Class of 2027)

McMaster-Carr•Atlanta, GA

11d•$230,000 - $320,000•Onsite

About The Position

McMaster-Carr’s Leadership, Strategy, & Operations opportunity is a path to senior leadership, with progress driven by the impact of the work rather than a fixed timeline. It is a fully on-site role; management members are expected to work in person with their teams five days a week. Applicants may apply to one of two business areas and indicate their preferred area. In Customer Service, Fulfillment & Automation, the role focuses on operational excellence, reducing customer friction, and scaling distribution capabilities. Potential work includes applying AI and large language models to automate tasks and improve customer support, removing barriers in the order-to-payment process, implementing distribution automation, leading cross-functional improvements, and resolving operational issues at their root. In Products & Publishing, the role focuses on shaping the product offering, strengthening supplier relationships, and improving how customers discover and understand products. Potential work includes owning a product line, developing AI-powered tools for copywriters, improving supplier quality and reliability, launching website features with technology teams, and leading research and creative teams that explain complex industrial concepts. The opportunity is intended for candidates in the MBA Class of 2027. Total cash compensation is generally around $230,000 to $320,000, including profit sharing based on company profitability. A relocation stipend and signing bonus are also provided. The position is not eligible for work authorization sponsorship by McMaster-Carr.

Requirements

Be in the MBA Class of 2027.
Work fully on-site and in person with the team five days a week.
Candidates who currently require or will require McMaster-Carr work authorization sponsorship are not eligible.

Responsibilities

Drive operational excellence, remove customer friction, and scale distribution capabilities in Customer Service, Fulfillment & Automation.
Apply large language models to automate tasks, improve customer support, and identify insights in customer feedback.
Identify and eliminate barriers in the order-to-payment process.
Design and implement distribution automation to improve speed, accuracy, and scalability.
Lead cross-functional teams across technology, service, and distribution to deliver lasting improvements.
Identify recurring operational problems and address their root causes.
Own a product line and make decisions about product selection and presentation.
Build and refine AI-powered tools that help copywriters create clear, engaging content at scale.
Evaluate and strengthen supplier relationships to support quality, competitive pricing, and reliable delivery.
Partner with technology teams to launch website features that improve navigation, search, and the overall site experience.
Oversee research and creative teams that make complex industrial concepts understandable to customers.