Leadership Programs Coordinator (Open to Remote)

Arch Capital Group•Raleigh, NC

1d•Remote

About The Position

The Leadership Programs Coordinator manages the day-to-day coordination and support of enterprise leadership development programs, ensuring a high-quality experience for participants, facilitators, and stakeholders. This role owns program operations such as calendaring, enrollment/rosters, communications, session logistics, tracking, and evaluation, and serves as the “producer” for live virtual sessions and events delivered in Microsoft Teams. The role leads the collection, analysis, and reporting of data on participation, effectiveness, and impact, ensuring data accuracy and partnering with Leadership Development Partners to translate insights into recommendations that guide continuous improvement and strategic decision-making. This role is open to remote candidates, with a strong preference for those based in the EST or CST time zone.

Requirements

Bachelor’s degree in Human Resources, Business, Education, or related field.
2–4 years of experience in learning administration, HR operations, or data analytics in a corporate setting.
Experience working with learning systems such as Workday Learning, Cornerstone, SuccessFactors, Docebo, or similar platforms.
Strong attention to detail and organizational skills
Proficiency in Microsoft Excel, Power BI, Tableau, or similar data analysis tools
Familiarity with LMS reporting features and SCORM/xAPI standards
Comfort with Microsoft Teams including live event production, breakout room management, and polling
Strong analytical thinking with the ability to understand and interpret data.
Effective written and verbal communication skills, with an ability to interact and collaborate with cross-functional teams

Nice To Haves

Experience in financial services/insurance industry
Working knowledge of SQL or other data query tools
Experience with survey tools (e.g., Glint, Qualtrics, SurveyMonkey) and evaluation models (e.g., Kirkpatrick Levels)

Responsibilities

Manage day-to-day program logistics, including scheduling, session setup, enrollment/rosters, attendance tracking, and participant support for in-person and virtual offerings.
Coordinate instructors/facilitators, speakers, and stakeholders; manage invites, materials, room/virtual logistics, and the leadership development calendar.
Drive cohort engagement through clear communications (confirmations, reminders, pre-work, day-of instructions, follow-ups) and maintain reusable templates and distribution lists.
Serve as producer for live Microsoft Teams sessions and events, including run-of-show support, tech checks, recording management, troubleshooting, and real-time participant coordination.
Administer evaluation activities (surveys, feedback collection, completion checks) and coordinate post-program follow-up to support continuous improvement.
Collect, clean, and analyze data on participation, completion, learner engagement, feedback, and outcomes across leadership development programs.
Develop reports and maintain dashboards for HR, leaders, and business partners; tailor views to stakeholder needs and decision points.
Partner with leadership development colleagues to define success measures, interpret results, and prioritize enhancements based on evidence.
Identify improvement opportunities for the tools and processes used to deliver and track leadership programs, partnering with owning teams as needed.
Triage participant/facilitator issues, document resolutions, and coordinate with HR Technology, IT/AV, and vendors to resolve escalations and prevent recurrence.
Maintain documentation (e.g., SOPs, runbooks, Teams producer checklists) and standard reporting definitions to ensure consistent execution, accurate tracking, and scalable operations.
Coordinate with Leadership Development Partners, HR Business Partners and other enterprise teams to align targeting, nominations, communications, and timing for program launches and cohorts.