Leadership Development Program – Rooms Trainee

Loews Hotels•Miami Beach, FL

1d•Onsite

About The Position

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

College senior or recent college graduate of a hospitality program.
Motivation to combine formal education and knowledge gained within the program.
Willingness to relocate, depending on program offerings.
Passionate about hospitality, specifically in the rooms sector.
Eagerness to learn and improve leadership, communication and problem-solving skills.
Ability to multitask and thrive in a fast-paced environment.
Enthusiasm for the hospitality industry, a commitment to excellence, and a passion for delivering outstanding guest experiences.
Acknowledgement of the Loews Hotels brand principles and adherence to the brand service promise.

Responsibilities

Develop intricate knowledge of different areas of the rooms division by participating in rotations in the following areas for approximately 6 months: Housekeeping and Laundry, Reservations, Security, Engineering, Recreation, Guest Services and Star Service, Valet, Front Office.
Learn operational procedures, best practices, and departmental functions through direct involvement and observations during rotations.
Attend workshops and training sessions focused on leadership and management.
Work closely with managers and division leaders to gain insights and practical knowledge about leadership and decision-making.
Ensure exceptional guest service by understanding and addressing guest needs and concerns.
Implement and uphold company standards for guest satisfaction and service quality.
Assess and reflect on personal performance and progress with mentor feedback regularly.
Collaborate with all Loews Hotels team members and contribute to a positive work environment, while fostering effective communication and teamwork.
Progression through the program, with the end result of heightened supervisory and leadership responsibilities.