Leadership Development Delivery Lead

USAA•San Antonio, TX

5d•Hybrid

About The Position

USAA is seeking a Leadership Development Delivery Lead to build leadership capability, strengthen business outcomes, and deepen connection to USAA's mission and the military community. This role supports the Director of Leadership Development Delivery by translating strategy into high-quality execution. The Lead will facilitate executive and senior leader experiences, coach and develop facilitators, support certification and capability-building, and ensure consistent delivery standards across the leadership development portfolio. This role requires close partnership with Talent Advisors, business leaders, facilitators, and HR professionals to create meaningful learning experiences that drive leadership effectiveness and behavior change. The ideal candidate will demonstrate expertise in facilitation mastery, leadership knowledge, coaching, executive presence, learning transfer, business acumen, and leaders-as-teachers practices.

Requirements

Bachelor's degree in organizational psychology, Industrial/Organizational Psychology, Behavioral Science, Human Resources, Organizational Development, Education, Leadership Studies, or a related field; OR 4 years of relevant education and/or experience.
8 years experience facilitating leadership development programs, executive development experiences, strategic workshops, or large-scale learning initiatives.
Experience coaching leaders, facilitators, managers, teams, or executives to improve effectiveness and performance.
Experience applying behavior change, professional learning, organizational effectiveness, leadership development, or performance consulting principles to drive measurable outcomes.
Leadership experience through people leadership, military leadership, project leadership, team leadership, or significant enterprise influence responsibilities.
Demonstrated expertise in facilitation, coaching, learner engagement, and behavior change practices.
Demonstrated ability to manage complex group dynamics and facilitate high-impact discussions with senior leaders and diverse audiences.
Demonstrated business acumen and ability to connect leadership development investments to organizational outcomes.
Ability to build trusted relationships and influence stakeholders across multiple levels of the organization.
Strong verbal, written, interpersonal, presentation, facilitation, and coaching skills.
Proficiency with Microsoft Office products, including PowerPoint, Word, and Outlook.
Proficiency with team collaboration and meeting tools (Slack, Zoom and/or MS Teams).

Nice To Haves

Experience facilitating leadership development within Professional Military Education (PME), military academies, ROTC programs, senior military colleges, or other military-affiliated leadership development environments.

Responsibilities

Facilitate executive-level, senior leader, and other complex leadership development experiences that require advanced facilitation, coaching, and influence skills.
Apply advanced facilitation mastery and executive presence to manage sensitive discussions, complex group dynamics, and high-visibility leadership experiences.
Coach, mentor, and develop facilitators through observations, feedback, certification preparation, and capability-building activities.
Support the implementation and sustainment of facilitator certification standards, assessment processes, readiness reviews, and development planning.
Partner with the Director of Leadership Development Delivery to drive delivery excellence, facilitator capability, quality standards, and continuous improvement efforts.
Partner with Talent Advisors to support the design and execution of custom leadership development experiences, leadership team sessions, strategic working meetings, onboarding experiences, and leadership forums.
Coach leaders and leaders-as-teachers to enhance learner engagement, leadership credibility, and learning impact.
Incorporate business strategy, organizational priorities, military acumen, and member-centered perspectives into leadership development experiences to increase relevance and effectiveness.
Evaluate learner feedback, facilitation observations, and business outcomes to identify opportunities to improve leadership development delivery and learning impact.
Serve as a role model for facilitation mastery, coaching capability, executive presence, and leadership development excellence.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.