Lead Yard Ops

United Site Services•Tualatin, OR

1d•Onsite

About The Position

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Primary Purpose The Lead Yard Ops works under minimal supervision and is responsible for the overall coordination of office activities and performs a variety of administrative and clerical duties for the assigned branch. This position traditionally works with the Operations Manager to plan and implement operational objectives.

Requirements

Computer knowledge (Microsoft Office)
Well-developed clerical & administrative skills
Well organized & able to work under timelines & constraints
Strong written & verbal communication skills
Analytical, process-oriented, and able to focus on details for long periods of time
Should be a resourceful person and perform in a professional manner

Responsibilities

Provide outstanding customer service and supports for all operational activities at the yard including data input, typing correspondence, filing, sorting, and mail distribution.
Receive, screen, and route incoming telephone calls. Answer routine questions, provide information, and work with customers on orders for products or services
May be assigned a list of customers for which customer service will be provided. Activities may include calling out to customers to take orders, resolve issues, and ensure customer satisfaction
Work with the Operations Manager to coordinate logistical activities between sales and operations at the yard
Resolve customer complaints regarding products and service quality and escalates issues to the Operations Manager as required. Keep the Operations Manager well informed of activities, results of efforts, and potential problems and recommend corrective actions
Gather and process all operational and sales data related to the yard. Input work order information, perform research, and maintain files and records for the yard, generating reports as requested
Provide internal customer service to drivers and yard personnel assigned to the yard. Maintain daily contact with the drivers on work orders, service quality issues, new sales opportunities, and reconcile all work order tickets, ensuring that notes have been properly documented and submitted to the posting department daily
Work with the posting department to resolve issues
Act as a liaison between yard and division and coordinates HR activities (new hires, special projects, etc.) for the yard by partnering with the regional HR representative
Maintain and reconcile POs and submit them to the Operations Manager for approval
Provide backup payroll support for the Operations Manager
Manage and order supplies for the yard within budget guidelines
Perform other duties as assigned