Lead Workplace Experience Coordinator

Cushman & Wakefield•New York, NY

1d•Onsite

About The Position

The Experience Lead Workplace Coordinator/Ambassador serves as the first point of contact for the New York City office and plays a critical role in delivering a seamless, professional workplace experience. This role is responsible for managing front of house operations, supporting day to day office functionality, and providing operational support aligned with broader firmwide Facilities and Workplace functions. This role is dedicated to fostering a workplace where employees feel productive, engaged, and well-supported - empowering them to thrive in a dynamic environment. This position ensures consistent space readiness and a frictionless employee experience. Acting as the “eyes and ears” of the workplace, this individual proactively identifies and resolves issues before they impact users. The ideal candidate has a strong hospitality-driven mindset, a contagiously positive attitude, and exceptional communication skills.

Requirements

Comfortable corresponding with executive level clients, and interacting with individuals at all levels
Showcase exceptional emotional intelligence and empathy
Detail oriented, confident, self-starter with exceptional organizational skills
Maintain a “can do” mentality with the ability to act with minimal information
Represents the goals and culture of the company.
Demonstrate integrity, accountability, self-awareness, and strong work ethic.
Showcase strong business acumen.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Ability to work under pressure, while acting in a calm manner
Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
Minimum of 3 years of customer service experience or related work experience in real estate services, travel/hospitality, retail, customer service in a brick-and-mortar environment

Nice To Haves

College Degree Preferred

Responsibilities

Serve as a member of the broader experience team, answering the main facilities service office line and routing inquiries and service requests appropriately.
Monitor shared email inboxes continuously and escalate or route urgent requests to the appropriate teams.
Support contract and invoice processing.
Create and submit work orders for both Home Office–initiated requests and local office needs.
Provide administrative and coordination support for various departmental initiatives and operational projects, in alignment with standard Facilities procedures and service levels.
Serve as the primary front‑desk presence, welcoming visitors, notifying hosts of arrivals, and ensuring a professional first impression.
Deliver “White Glove” service for executive visits, including greeting, escorting, and prompt follow-up on requests.
Submit visitor access requests through the building’s visitor management system and escort guests from the lobby when required.
Provide guidance and support to visitors and associates, including Wi‑Fi access, room reservations, monitor use, and general workspace navigation.
Conduct regular walkthroughs of the office to ensure the environment is clean, functional, and conducive to a positive work experience.
Actively engage associates on‑site to identify and address immediate workplace needs.
Coordinate access and support for on‑site vendors, including USPS, plant maintenance, shredding services, and other approved service providers.
Maintain pantry, breakroom, and common area supplies (water, paper products, wipes, sanitizer, etc.) and complete resupply orders.
Monitor and replenish newspapers, mints, printer paper, toner, and other shared resources.
Receive, sort, and distribute incoming mail and packages; coordinate resolution of misrouted items.
Assign and label lockers for associates; assist with locker access issues using the master or reset code when necessary.
Post building announcements and office updates as directed by Facilities, Digital, or Home Office teams.
Identify and report facilities, maintenance, AV, or equipment issues; coordinate follow‑up with Facilities, Digital, or property management as appropriate.
Troubleshoot basic in‑office technology issues and escalate to Digital when required.
Receive, store, and assist with setup or return of technology equipment for scheduled installations and decommissions.
Coordinate all service requests with building property management as needed.
Coordinate VIP office visits and provide office tours for visiting associates and other approved visitors.