Lead Workforce Planning Senior Analyst - Remote Nationwide

UnitedHealth Group•Eden Prairie, MN

1d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Reporting into the leader of the Workforce360 team within Enterprise Workforce Optimization, this role will be a key contributor in the workforce planning and management team engaging in exciting new client onboarding work to implement our best-in-class support models. The Sr. Workforce Planning Analyst/Lead will interact with other highly experienced workforce professionals to work across Optum’s various businesses to engage with operational leaders to implement workforce support and collaborate to transition to steady state workforce management teams. Along the way the analyst will encounter new operational models across Optum’s clinical, Rx, banking, care, revenue cycle, and many other businesses making for an exciting and ever-changing project list. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. This is a complex, fast-paced, matrixed environment with a lot of moving parts. The challenge is in developing, enhancing, and maintaining operational information and models. You'll be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Undergraduate degree or 4 years equivalent experience
3+ years of workforce management or workforce planning experience
1+ years of experience presenting to senior leadership

Nice To Haves

Experience managing complex end-to-end projects, preferably as a project leader
1+ years of experience in consulting role
Ability to influence and make recommendations to peer level staff and senior leaders
Strong verbal and written communication skills
Strong knowledge of WFM principles

Responsibilities

Identifying solutions that maximize business productivity/efficiency
Recommending best practices to operational leaders and collaborating on best-fit solutions amongst your peers and leaders
Developing call/queue/back-office modeling
Implementing standard enterprise solutions, such as scheduling, real-time monitoring, intra-day planning, short- and long-range forecasting and capacity planning, desktop analysis (DAA) and other tracking solutions
Establishing baseline metrics on productivity from which to measure savings and efficiency gains
Support positive WFM relationships with key leaders, evangelizing the benefits of leveraging an internal shared services workforce management expertise function
Assisting in the monthly maintenance and updating of financial models
Partnering in the enhancement of existing and development of new data visualizations involving multiple data sets across the organization
Assessing monthly financial data, identifying trends, and communicating findings to leadership and/or relevant stakeholders
Collaborating with our designated Finance partner and internal department leaders to assemble and submit quarterly forecast inputs
As the front-door to Optum workforce planning and management (WFP+M) support, you would be part of a team that welcomes new operations or customers and introduces them to a centralized workforce operating model, lead projects to implement and operationalize workforce solutions, and handoff solutions to workforce management steady state teams for ongoing maintenance and support