Lead Window Installation Technician

Pella Windows & Doors of Eastern Iowa•Evansdale, IA

6d•$24 - $28•Onsite

About The Position

The Installation Team Leader is responsible for serving as the primary contact person for the in-market installation team members and is to direct work processes while at the jobsites. The position leads the install team to install new Pella windows and doors in both new construction and replacement applications and will be involved in recovery situations. The Installation Team Leader also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers. Participates with members of the management team in developing strategies to ensure the business’ continued growth and profitability. Works with other business leaders to improve the overall customer experience.

Requirements

Must have outstanding problem-solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues.
Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure.
Works collaboratively and creates a sense of trust and reliability with internal team and customers.
Demonstrates a strong work ethic and flexibility towards the needs of the business.
Leverage the expertise of other internal team members as appropriate.
Champions change and innovation within the organization.
Focused on details and follow through.
Proficiency with Microsoft Office, smart devices, and the ability to learn proprietary software programs and applications.
Associate degree (A.A.) or equivalent from a two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
Prior knowledge of general construction applications and terminology and window & door applications and components is required.
Prior experience with power tools is required.
Remodeling and/or window and door replacement experience is required.
Excellent verbal and written English language skills are required as well as good instructional/teaching, and customer service skills.
Ability to read, interpret, understand, and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the public.
Must be able to resolve conflict in the best interests of the business and our customers.
Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis.
Must be a team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, have a good attitude, be self-disciplined, and self-motivated.
Must be a "take-charge" person with a demonstrated ability to follow projects through to completion.
Attention to administrative detail is required.
Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines.
Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information.
Must be able to gain trust, respect, and confidence of employees and managers.
Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for.
Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer, and visitors.
Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s.
Ability to perform calculations using units of money, time, measurement, etc.
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
Must have ability to solve practical problems without close supervision.
Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries.
Must possess good thought processes, problem-solving skills, and investigative theory.
Must always be able to use sound judgment and make objective decisions in the company’s best interest.
Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation.

Nice To Haves

Contractor’s License preferred not required.

Responsibilities

Responsible for leading the daily work of non-exempt employees on the jobsite. This may include, but is not limited to, selection, training, performance evaluation and development, skill assessment, and all other misc. items that are involved in leading this group.
Responsible for 2-5 direct reports in the Installer Apprentice, Installer or Lead Installer roles
Reads work order form and other specifications to determine method of installation, work procedures, and material, tool, and work aid requirements.
Confirms jobsite suitability for the install process and provides photos and documentation when applicable if not suitable.
Removes existing and installs new windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation.
Ensures Lead Safe Installation Practices are followed as needed.
Ensures finished installation of materials (jamb extension, trims, drywall, coil, etc.) meets quality standards.
Responsible for timely execution of the installations of window and doors and hardware
Cleans job site after installation.
Communicates effectively with customers and serves as a reputable Pella representative on all jobsites.
Demonstrates a commitment to the highest quality of work.
Works in a way that prevents damage to product.
Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel.
Ensures that warehouse personnel and/or material coordinator is alerted to any product/material returns.
Uses, maintains, and stores company provided tools appropriately.
Performs installation recovery work following installations.
Meets company safety requirements by keeping work area neat and clean, following safety precautions, and wearing required safety apparel (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the Installation Supervisor.
Special Projects as assigned
Must have a valid driver’s license and follow the company Fleet Safety Policy.