Lead Warehouse Technician – Shipping Center

Quva • Phoenix, AZ

21h • Onsite

About The Position

The Lead Warehouse Technician – Shipping Center provides leadership and direction to Warehouse Technicians and completes inventory replenishment and shipping processes using manual and automated technology. The role works with customer service to resolve shipping issues and contributes to continuous improvement initiatives that optimize shipping processes and operational efficiency. Accuracy and adherence to procedures help ensure medications meet safety, efficacy, and quality standards.

This is a full-time, onsite role at Quva’s Phoenix, Arizona location. The schedule is Monday through Thursday, 6:00 AM to 5:00 PM, with minimum overtime requirements. This is a safety-sensitive position that may be subject to random drug testing in accordance with applicable laws.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in one or a combination of distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or a comparable service line.
• Previous team-leading or management experience.
• Ability to use supply chain technology solutions.
• Ability to check reports, records, and related data.
• Completion of picking, packing, and closing competency assessments.
• Understanding of controlled-substance picking and pre-pack verification processes and requirements.
• At least 18 years of age.
• Ability to successfully complete a drug and background check.
• Ability and willingness to walk, stoop, stand, bend, and lift up to 50 pounds throughout each shift, with or without reasonable accommodation.
• Current authorization to work in the United States on a full-time basis; Quva cannot sponsor work visas.
• Excellent written and verbal communication skills.
• Ability to prioritize, handle, and track multiple assignments.
• Ability to collaborate in a team environment.

Nice To Haves

• Strong knowledge of MS Office, including Excel, Word, Outlook, and PowerPoint.
• Basic understanding of accounting concepts.

Responsibilities

• Monitor, identify, and resolve issues; collect and analyze existing cases; and assist with developing standard operating procedures.
• Create and maintain a daily recap report of identified errors and review it with a supervisor and/or manager.
• Orient and train new employees assigned to the department and assist supervisors and management with employee development.
• Track daily warehouse operations KPIs and create operations analysis reports.
• Ensure warehouse quality policies, programs, and procedures are implemented and maintained, including routine inventory, shipping, receiving, and value-added process inspections.
• Verify bills of lading and packing slips, including quantity, vendor lot number, and expiration date; transact and reconcile activity accurately and on time according to departmental procedures and best practices.
• Participate in physical inventories and cycle counts to maintain accurate inventory control.
• Unload trucks of materials and load recycling material onto trucks safely, promptly, and cost-effectively.
• Receive and put away material in designated locations using an electric pallet jack and forklift.
• Complete required paperwork and ERP system transactions accurately, following good documentation practices, CGMP, and company policies and procedures.
• Pick and package compounded pharmaceutical products for direct shipment to customers, ensuring accuracy and compliance with relevant regulations and standards.
• Manage inventory of released compounded products and packaging materials to maintain adequate stock for efficient order processing.
• Use carrier shipping software and systems to create shipping labels, track packages, and schedule pickups.
• Communicate with customer service and carrier representatives to address shipping issues and provide customer service.
• Collaborate with quality assurance to address shipping-related quality or compliance issues and implement corrective actions as needed.
• Move material between warehouse locations according to inventory status, picking, and production requirements.

Benefits

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• 401(k) retirement program with company match.
• At least 17 paid days off plus 8 paid holidays per year.
• Occasional weekend and overtime opportunities with advance notice.
• Future career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED