Lead Warehouse Team Member

Chick-fil-A Supply LLC•Winter Haven, FL

94d

About The Position

Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., provides distribution services tailored to the needs of Chick-fil-A restaurants. It is a developing, fast-paced organization focused on bringing its distribution service to restaurants nationwide. The Lead Warehouse Team Member performs critical daily warehouse coordination and training functions. As a coordinator, this role manages facility workflows, plans labor, allocates resources, works with inbound carriers, administers warehouse systems, and supports daily operations. As a trainer, the role manages training for new and experienced warehouse team members, including powered industrial truck (PIT) training, cross-training, efficiency coaching, and certification and recertification. The position partners with building leadership to plan labor needs, meet operational goals, evaluate and improve training programs, develop training for new processes and initiatives, monitor training effectiveness, and participate in continuous improvement activities. The role requires at least two years of warehouse experience and a high school diploma or GED. Travel is 5%; relocation assistance is not provided.

Requirements

At least 2 years of warehouse experience.
Strong presentation, facilitation, and written and verbal communication skills.
Exemplary performance and safety record.
Certification on pallet rider, counterbalance, and hi-reach equipment; cherry-picker certification is preferred.
Demonstrated ability to work independently with little oversight, with a high degree of initiative and urgency.
Exceptional attention to detail and organizational skills.
Thorough understanding of inbound and outbound operational priorities, dependencies, and processes.
Ability to build effective relationships at all levels of the organization.
Comfort using Microsoft programs, including Word, Excel, PowerPoint, and Office.
Proactive, solutions-oriented problem-solving ability.
High school diploma or GED.
Willingness to travel 5%.

Nice To Haves

At least 3 years of warehouse experience, preferably in distribution.
Experience leading training, facilitating meetings, managing operations, and resolving exceptions.
Associate's degree.
Cherry-picker certification.

Responsibilities

Prepare staffing plans and adjust them as needed to meet daily operational goals, escalating issues to leadership when necessary.
Plan, allocate, and coordinate activities in the WMS.
Manage movement of resources to optimize dock flow.
Monitor order changes, revisions, and removals; plan and execute order adjustments in the WMS/JDA system and assign work for completion.
Coordinate with Customer Service and Transportation to fulfill urgent delivery and will-call requests.
Release work to the picking queue to facilitate staging and loading in stop order.
Assign emergency replenishment tasks for priority and transfer orders.
Print transfer paperwork.
Coordinate pre-load trailer inspections with Transportation and manage trailer pre-cooling according to temperature-zone specifications.
Identify and resolve loading issues.
Print end-of-day packing slips and reconcile orders to validate successful fulfillment.
Track inbound purchase orders, schedule deliveries, distribute daily schedules, and track inbound trucks.
Gather information about received overages, shortages, or damaged items; share OS&D information with stakeholders and track resolution.
Maintain an organized work area and ensure inbound documentation, including BOLs and OS&D records, is easily retrievable in digital and paper formats.
Provide timely, accurate information to stakeholders, including purchasing, vendors, security, and internal leadership; update Excel worksheets and WMS applications to support data integrity and efficient operations.
Manage receiving email, including responding to appointment requests, communicating proactively about late appointments, and notifying the planning team when appointments are not scheduled promptly.
Monitor Armada communications and make edits or corrections when necessary.
Contribute to inbound and outbound activities as needed.
Develop, refine, deliver, and manage new-hire classroom and hands-on warehouse training, including progress checks and certification within the first 90 days.
Develop, refine, deliver, and manage new-hire PIT classroom and hands-on training and certification, as well as recertification for experienced warehouse team members.
Develop, refine, deliver, and manage cross-training for warehouse roles.
Maintain the Warehouse Skills Matrix to accurately record team-member capabilities and versatility for operational planning.
Identify and implement best practices to improve training effectiveness.
Partner with supervisors to identify process opportunities that improve experienced team members’ efficiency and accuracy.
Partner with supervisors to roll out and train team members on new processes and initiatives.
Recertify experienced team members on systems, equipment, functions, safety, and procedures.
Help develop and revise SOPs and Job Instructions to support consistency, efficiency, and safety.
Ensure training documents, materials, and processes follow company SOPs and policies.
Assist in developing, documenting, and delivering safety programs and initiatives.
Contribute process expertise to Gemba walks, Kaizen events, and other assigned improvement initiatives.
Contribute to outbound activities as needed, including picking, replenishment, and loading.