Lead Visual Designer

Truth Collective • Rochester, NY

7d • Hybrid

About The Position

Truth Collective is seeking a Lead Visual Designer for a hybrid creative production and project coordination role. This position is designed to support a Fortune 50 client with a dedicated creative and production model. The Lead Visual Designer will oversee the design and production of confidential projects, utilizing design execution skills and operational discipline to manage fast-paced client requests, coordinate workflow, communicate effectively with stakeholders, and deliver high-quality work under tight deadlines. This role serves as the primary client contact during assigned coverage shifts, handling daily intake, prioritization, creative execution, project coordination, vendor communication, design tasks, file preparation, and quality control. The ideal candidate possesses the ability to perform calmly under pressure, has strong client-service instincts, excellent organizational skills, and can fluidly transition between design, production, and project management responsibilities. The role operates on a compressed 3 days on/3 days off schedule, with alternating Sunday coverage, offering either 3 or 4 days off per week. Holiday coverage is compensated at time and a half. During shifts, team members must be available and responsive to client needs. While most work occurs between 7:30 AM ET and 9:30 PM ET, occasional requests may arise outside these hours. This role is ideal for professionals who excel in highly responsive, fast-moving environments and appreciate the flexibility of a compressed schedule with extended time off.

Requirements

• Strong visual design, layout, typography, composition, hierarchy, image selection, and brand system skills across digital, print, and production applications.
• Expert proficiency in macOS and Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat; working knowledge of Figma and other relevant digital design and collaboration tools.
• Deep print production expertise, including bleeds, crops, color profiles, resolution, linked assets, packaging, PDF settings, proofing, and vendor-ready file preparation.
• Proficiency with AI tools such as ChatGPT, Grok, Google Gemini, Midjourney, Adobe Firefly, and other emerging platforms to accelerate creativity, production, animation, versioning, research, and workflow efficiency.
• Strong project coordination, prioritization, organization, file management, and deadline-management skills, with the ability to balance multiple requests quickly and accurately.
• Confident client communication skills, including the ability to interface calmly and professionally with senior-level clients, internal teams, external vendors, and production partners.
• Sound judgment, problem-solving ability, and composure in urgent, ambiguous, or high-pressure situations.
• Ability to work both collaboratively and autonomously, take direction effectively, and make progress with limited oversight when needed.
• Familiarity with Google Workspace, Microsoft Office Suite, and cloud-based storage platforms, including Box.
• Understanding of digital file optimization, accessibility considerations, and cross-platform design requirements.
• Ability to manage handoffs, document work status, and maintain continuity across a rolling or shift-based coverage model.
• Professional discretion when handling confidential client materials, communications, and production details.
• Comfortable working non-traditional schedules which will include weekend and holiday coverage.
• Bachelor’s degree in Design, Art, Marketing, Advertising, Communications, or a related field preferred.
• Proven and relevant experience in design execution, production design, creative operations, project coordination, or agency/client-service environments required.
• An equivalent combination of related work experience, training, and/or education sufficient to successfully perform the essential duties of the job will also be considered.
• Experience preparing files for print and digital, generating AI images and videos, coordinating with vendors, managing production details, and working directly with clients is required.
• A PDF file (preferred format) or link to design samples is required to be considered for this position. Samples may include online or social media content, article or editorial design, infographics, charts & graphs, Photoshop retouching or compositing samples, and links to any video content you have created.

Responsibilities

• Serve as the primary client point of contact during assigned coverage shifts, managing daily intake, clarification, prioritization, status updates, execution, and delivery of requests.
• Create, adapt, version, and produce high-quality visual materials across digital, presentation, print, environmental, fabrication, installation, and production applications.
• Use AI tools appropriately to accelerate design exploration, image and video generation, versioning, content adaptation, production efficiency, and workflow support.
• Ensure all work aligns with approved brand standards, client direction, Truth Collective quality expectations, and applicable confidentiality, file management, naming, and operational protocols.
• Prepare accurate, organized, production-ready files for vendor handoff, including print, fabrication, installation, proofing, packaging, timing, delivery, and quality-control needs.
• Coordinate with visual designers, pod teammates, Truth Collective team members, client stakeholders, production partners, and vendors to keep work moving efficiently.
• Maintain clear, proactive communication around request status, priorities, timing, dependencies, risks, escalation needs, and next steps.
• Balance multiple concurrent requests with speed, accuracy, composure, responsiveness, and strong attention to detail.
• Support real-time collaboration, live working sessions, and fast-turn production needs when required.
• Document work status, decisions, and handoff notes to ensure seamless continuity across shifts and pod coverage.
• Handle confidential client materials and communications with discretion, professionalism, and care.
• Contribute creative, operational, and cultural value to Truth Collective and the client relationship.

Benefits

• Flexible working practices: on location and where you want to be
• Competitive financial and wellness benefits
• Plenty of time off, for yourself, the people you love, and things you want to do
• Personal and professional development opportunities to keep you growing
• Team activities for creative exploration and fun
• A place at the table with unique and amazingly talented team members who have each other’s backs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level