Lead Visitor Management Concierge - Baylor University Medical Center (Prior Supervisory Experience Required)

Towne Park•Dallas, TX

2d•Onsite

About The Position

The Lead Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Under the direction of the Account Manager, the Lead Visitor Management Concierge has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on site. Positioned at all hospital entrances, the Lead Visitor Management Concierge is a vital part of the patient and visitor experience.

Requirements

Must be at least 18 years of age and be able to pass a criminal background and drug screen
Must obtain immunizations and medical tests as required by Baylor Scott and White
Must have experience leading a team of 15 or more individuals
Related customer service experience and/or training; OR equivalent combination of education and experience
Knowledge of principles and processes for providing customers and personal services
Ability to read and write standard English language
Ability to multitask
Ability to prioritize tasks and remain calm in stressful situations
Ability to de-escalate and remain calm in stressful situations
Ability to work independently
Ability to perform general typing and and/or basic computer skills
Ability to remain calm and composed under pressure
Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
Attention to detail and consistent adherence to safety protocols

Nice To Haves

Prior Supervisory Experience Required

Responsibilities

Oversee employees and arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
Monitor screening equipment provided by Baylor and follow respective workflows.
Oversee employees and promptly report anything suspicious to Public Safety for further evaluation and response.
Oversee employees and assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures.
As a dedicated Lead, you will oversee and regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies.
Oversee and ensure compliance with Visitor Management procedures and protocols.
Monitor condition of physical area and promptly report anything below standard to management.
Other duties as assigned.