Lead, Virtual Pharmacy
About The Position
Reporting to the Director, Integrated Pharmacy Services, the Virtual Pharmacy Lead is responsible for providing leadership, operational oversight, and clinical support for Rexall's Virtual Pharmacy program. This role leads a team of Virtual Care Pharmacists, drives the implementation and optimization of pharmacy-led healthcare programs, and supports strategic initiatives that enhance patient access to care and clinical service delivery. The Virtual Pharmacy Lead works collaboratively with Professional Practice, Business Development, Pharmaceutical Partnerships, Patient Contact Centre, Rexall Direct, and Clinic Pharmacist Leads to ensure exceptional patient experiences, regulatory compliance, and successful execution of virtual and in-person healthcare services. This role is responsible for fostering a high-performing team culture, supporting continuous improvement initiatives, and advancing Rexall's integrated pharmacy services strategy.
Requirements
- Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD).
- Licensed and in good standing with the Ontario College of Pharmacists.
- 3 – 5 years relevant pharmacist experience
- Injection certification required.
- Experience implementing pharmacy clinical programs and healthcare initiatives.
- Strong interpersonal and communication skills to build trust with patients and colleagues
- Proficient computer skills including, Pharmacy Dispensing Software (PropelRx), Patient Centre, Microsoft-365 Suite, and virtual care and digital health platforms.
Nice To Haves
- Additional certifications in prescribing, chronic disease management, travel health, diabetes education, or other clinical areas considered an asset.
- Experience working with virtual care platforms, telehealth services, or digital health solutions considered an asset.
Responsibilities
- Oversee day-to-day operations of Virtual Pharmacy Services.
- Provide clinical guidance and support for Virtual Care Pharmacists.
- Ensure delivery of safe, evidence-based care consistent with provincial regulations and standards of practice.
- Maintain clinical knowledge regarding immunizations, minor ailments, chronic disease management, travel health, medication management, and emerging pharmacy scope changes.
- Support the design, implementation, evaluation, and optimization of pharmacy-led clinical programs.
- Develop workflows, clinical pathways, educational materials, documentation standards, and operational procedures.
- Support quality assurance activities, clinical audits, and continuous improvement initiatives.
- Routinely monitor and report service levels, patient experience metrics, and quality indicators.
- Conduct regular performance reviews, coaching discussions, and development planning.
- Support employee engagement initiatives and promote a high-performing team culture.
- Participate in recruitment, onboarding, scheduling, and workforce planning activities.
- Drive adoption of new clinical services and identify opportunities to improve patient access to care.
- Support in content creation of clinical programs as required.
- Support implementation and ongoing management of vendor-sponsored programs.
- Collaborate with Business Development, Pharmaceutical Partnerships, Pharmacy Operations, Marketing, external partners, Patient Contact Centre, Rexall Direct, Clinic Pharmacist Leads, and store teams to create a seamless patient journey and support successful program execution.
- Identify and implement workflow efficiencies through technology and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
