Lead Veterinary Receptionist

The Highlands Veterinary Hospital • Sparta, NJ

2d • Onsite

About The Position

The Highlands Veterinary Hospital is hiring a full-time Lead Veterinary Receptionist to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.

Requirements

• 5+ years of veterinary experience is required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• A genuine love for animals and a desire to contribute to their well-being.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Must be able to lift up to 40 lbs individually and over 50 lbs with a team lift.
• Must be able to squat, bend, sit, and stand when needed and possibly for long periods of time.

Nice To Haves

• Proficiency in veterinary software systems is a plus.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
• Assist with training and onboarding new front desk team members.
• Resolving conflicts among front desk staff members.
• Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication
• Maintain strong knowledge of hospital services, policies, and pricing
• Support daily workflow by communicating effectively with doctors, technicians, and management
• Help ensure phones, emails, and online requests are handled promptly and consistently
• Model reliability, professionalism, and a positive attitude
• Assist with front desk coverage and scheduling needs as necessary
• Ensure accurate invoicing, estimates, and payment processing
• Help maintain organization and efficiency at the front desk
• Identify opportunities to improve client experience and front desk processes
• Adapt easily in a fast-paced, emotional, and ever-changing environment
• Escort clients and patients from the waiting room to exam rooms by safely guiding pets, maneuvering pet carriers, or carrying small animals as needed.
• Assist with medication pick-up by preparing prescriptions for client pickup, verifying client and patient information, and providing clear instructions while following hospital protocols and medication-handling procedures

Benefits

• medical, dental, and vision insurance
• Paid time off
• a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed