Lead Veterinary Receptionist
About The Position
Animal Care Hospital is seeking an outgoing Lead Client Service Representative (CSR) to serve as the welcoming face of our hospital and provide leadership to our client service team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. As a Lead CSR, you will also help guide and support the front-desk team through training and mentorship, team scheduling, hospital workflow management, conflict resolution, inventory management, marketing initiatives, and safety initiatives. You will help ensure team members follow established safety protocols while maintaining a positive, organized, and collaborative environment. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Requirements
- 3+ years of experience in a customer service, reception, or client-facing role
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Ability to support team scheduling, workflow, training, and mentorship
- Strong problem-solving and conflict-resolution skills
- Ability to assist with inventory management and marketing initiatives
- Commitment to maintaining and reinforcing hospital safety protocols
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional, and solution-oriented during busy periods
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience
- Previous leadership, training, or team coordination experience
- Experience working with veterinary practice management software, especially Cornerstone
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
- Guide and support the front-desk team through training and mentorship
- Assist with team scheduling
- Assist with hospital workflow management
- Assist with conflict resolution
- Assist with inventory management
- Assist with marketing initiatives
- Assist with safety initiatives
- Ensure team members follow established safety protocols
- Maintain a positive, organized, and collaborative environment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
