Lead Vendor Management Specialist

American Family Insurance•Boston, MA

1d•$88,000 - $145,000•Hybrid

About The Position

This position partners with the sourcing department and internal business partners to coordinate product management needs, strategy, and vendor interactions. The role tracks vendor budgets and spend, establishes and monitors performance analytics, and identifies opportunities to improve vendor solutions. It also supports vendor strategy and selection, monitors service-level performance, and provides leadership with metrics and analysis on return on investment and budgeted versus actual spending. This is a hybrid role requiring at least 10 days per month in the office. Candidates should reside within approximately 35–50 miles of the Madison, Wisconsin, or Boston, Massachusetts, office locations. Travel is up to 10%.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience with project management methodologies, practices, techniques, and tools.
Solid knowledge and understanding of processing systems and processes.
Solid knowledge and understanding of the insurance industry and regulatory environment.
Basic knowledge and understanding of contract negotiations.
Ability to work in a hybrid arrangement at least 10 days per month from an office; candidates should reside within approximately 35–50 miles of Madison, WI, or Boston, MA.

Responsibilities

Partner with internal business partners to plan, coordinate, and prioritize vendor needs.
Work with leadership to help establish vendor strategy and needs, and collaborate with sourcing to implement solutions.
Participate in developing vendor selection requests for proposals.
Partner with leadership and operations to solicit feedback on vendor performance; monitor and report performance issues to help ensure service-level agreements are met.
Establish appropriate vendor solution metrics and develop reports and communications to help leadership understand return on investment.
Analyze vendor solution metrics and recommend changes and improvements, including analysis of budgeted versus actual spending.
Analyze vendor solutions and identify opportunities to optimize them.
Track vendor budget and spend.