Lead Valet Person

Gila River Resorts & Casinos•Chandler, AZ

2h•Onsite

About The Position

This position is responsible for providing leadership and workflow direction while assisting resort guests with baggage and/or shuttle transportation, as well as demonstrating the GILA WAY. The role includes promoting and providing excellent guest service experiences, overseeing procedures for luggage transfers, receiving and marking baggage, greeting guests and escorting them to their rooms, assisting physically challenged travelers and guests with special needs, potentially acting as part of the security team, delivering messages and room service orders, running errands for guests, explaining room features, and maintaining the orderliness and cleanliness of the valet desk and storage area. The position also requires maintaining dependable work attendance.

Requirements

High School Diploma or equivalent required.
Must possess a valid AZ driver’s license and clean driving record for the past five (5) years.
Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
Must possess strong attention to detail, excellent guest service skills, strong organizational skills, telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
Strong interpersonal and communication skills, both written and oral.

Nice To Haves

One (1) year of valet/bellman related experience in a hotel and/or resort setting preferred.

Responsibilities

Promotes and provides excellent guest service experiences to both internal and external guests.
Oversees procedures for transfers/delivery of luggage, trunks, and packages to and from rooms, loading areas and vehicles by hand or using baggage carts.
Receives and marks baggage by completing and attaching claim checks.
Greets incoming guests and escorts them to their rooms.
Assists physically challenged travelers and other guests with special needs.
May act as part of the security team by keeping aware of surrounding areas and reporting questionable activities.
Delivers messages and room service orders and runs errands for guests.
Explains the operation of room features such as locks, ventilation systems, and televisions.
Maintains the orderliness and cleanliness of the valet desk and storage area.
Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
Performs other duties as assigned.