Lead UX Operations Manager - Portfolio Management

Target • Minneapolis, MN

1d • Hybrid

About The Position

The Lead UX Operations Manager will enable Target’s UX organization to operate with clarity, efficiency, and measurable impact. This role focuses on UX portfolio management, analytics, reporting, and capacity planning across the enterprise, providing leaders with the insights they need to align teams to priorities, optimize workflows, and scale design impact. The individual will establish reporting flywheels and data-driven processes that create visibility into UX work, enabling informed decisions about where to invest time and resources. By analyzing trends across business units and portfolios, they will uncover opportunities to improve team allocation and shape strategies for balancing demand with capacity. This is a highly cross-functional role that requires strong analytical and change management skills, and the ability to operate at multiple altitudes - from detailed data modeling to executive storytelling.

Requirements

• 7+ years of experience in design operations, portfolio management, business management, or related roles in digital product organizations
• Expertise in portfolio management disciplines, including capacity planning, prioritization, and investment alignment
• Strong analytical skills with the ability to interpret data, identify patterns, and translate insights into action
• Experience designing scalable operating models, planning frameworks, and governance structures
• Proven ability to define metrics, assess impact, and evaluate organizational and investment effectiveness
• Systems thinker with fluency across tools and the ability to connect data across an ecosystem
• Excellent communicator who can distill complex information into clear, compelling narratives for leadership
• Demonstrated ability to influence across a large, complex organization and drive alignment across stakeholders
• Growth mindset with the ability to lead through change and introduce new ways of working

Responsibilities

• Lead UX portfolio management practices, including prioritization, dependency management, and investment alignment
• Drive capacity modeling, resource forecasting and org sizing to balance demand and capacity
• Lead adoption of tools, processes, and AI-enabled capabilities that strengthen portfolio visibility and decision-making
• Define and operationalize portfolio health metrics, KPIs, and performance tracking
• Analyze trends and portfolio data to identify risks, gaps, and opportunities across teams and initiatives
• Connect data across tools and systems to create a cohesive view of UX work and impact
• Deliver clear, executive-level reporting and storytelling to drive alignment and action
• Partner with cross-functional enterprise teams across UX, Product, Technology, and Business to align priorities and improve outcomes

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance)
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees