lead UX designer, Green Apron Services
About The Position
The Coffeehouse Excellence User Experience team designs the systems and experiences that enable coffeehouse operations across North America. We are a collaborative, human-centered group solving complex, business-critical problems through deep empathy and understanding of human behaviors. In this lead role, you’ll define and drive experience strategy for complex, multi-role systems aligning user needs, business goals, and cross-product execution to deliver meaningful outcomes. You’ll partner closely with research, engineering, product, and coffeehouse operations to ensure people, processes, and technology work together to enable partners to deliver exceptional customer experiences every day.
Requirements
- 5+ years of UX design experience for digital products
- 3+ years designing products using design systems, including multi-touchpoint experiences
- 1+ years overseeing development or maintenance of a design system, or leading design for platforms leveraging a design system
- Meticulous attention to detail
- Self-starter able to operate in agile environments with rapid, cross-functional design iteration
- Experience mentoring designers and providing actionable, high-quality feedback
- Proven ability to lead cross-team initiatives and collaborate across engineering, design, and product management
- Experience designing for iOS
- Familiarity with front-end technologies (HTML, CSS, JavaScript) and their capabilities and constraints
- Strong communication skills with ability to influence and align stakeholders across teams
- Experience with design languages, human interface guidelines, and building scalable frameworks, components, and patterns
- Comfort navigating ambiguity and solving complex problems in iterative environments
- Strong foundation in interaction design, visual design, and information architecture
Responsibilities
- Lead design for complex, multi-user systems; create intentional end-to-end experiences across interconnected digital and physical workflows that drive effective coffeehouse operations.
- Partner cross-functionally to identify unmet needs and define strategic opportunities where experience design can measurably improve business outcomes.
- Create and refine frameworks grounded in research and analysis that help teams make stronger, user-centered decisions more consistently.
- Apply design and storytelling skills to create compelling artifacts that align & inspire diverse groups of stakeholders (e.g., journey maps, service blueprints, video prototypes).
- Guide design from concept through execution with hands-on direction, feedback, and high-quality contributions that reflect craft & care.
- Plan and coordinate design across products to ensure we deliver cohesive, connected experiences that align with our design standards.
- Mentor designers, strengthening both execution and strategic thinking.
- Partner with other UX leaders to evolve design processes, standards, and ways of working.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
